Customer Interactions

2 weeks ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 49314- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Experienced- Work type(s)- Temporary- More details (document)

Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will have the opportunity to make a positive impact on our business and our customers every day.

We are expanding our team and want to give you the opportunity to grow with us in this exciting role in our call centre team. We are currently seeking enthusiastic and motivated consultants to join our team, located in Parramatta.

**If successful in this position, you will enjoy**:

- Permanent, Full Time position working Mon - Fri with a rotating roster
- A supportive team environment with a stable and internationally recognised organisation
- Access to an employee benefits account including discounts on groceries, electronics and more
- Ongoing development opportunities
- The opportunity to represent some of the world's most iconic and prestigious automotive brands

Reporting to the Contact Centre Manager, in this role you will be primarily responsible for inbound and outbound sales customer communications. **You will be an integral part of our customer experience and possess the following skills and experience**:

- Proven ability to provide high levels of customer service
- A confident phone manner with the ability to convert inbound and outbound calls to appointments
- Strong attention to detail with the ability to adhere to set standards and instructions in entering customer information and booking details.
- Experience and interest in the automotive industry with knowledge of dealer management systems (e.g. Pentana) _is desired, but not essential._
- Sound Microsoft Office and systems knowledge with fast and accurate data entry
- A learning orientation to maintain current knowledge of assigned brands, products and services.

The Customer Interaction Consultant role is ideal for someone who thrives on delivering exceptional customer experience, utilising their communication skills & maintaining a busy schedule.

This is not an opportunity to be missed

**For further information about the role, please contact Pat Anbarasu, Contact Centre Manager on 035 537 894.

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