Scheduling Specialist

1 day ago

Mile End, Australia ACH Group Full time

Internal expressions of interest only
The ACH Group Scheduling Team is seeking a full time Scheduling Specialist to join the team based at Mile End for 1-month Higher Duties.
Join the Scheduling team, in a bright vibrant busy environment, where the team work hard but also take time to de-stress and enjoy a laugh where we can.
**In this role you will**:

- Develop and maintain consistent and standardised scheduling end to end processes
- Provide training and on-going support to schedulers and ensure their processes and practices are consistent, effective and are optimal across the team
- Proactively engage with service delivery partners such as Care Coordinators, Service Delivery Team Leaders, Welcome Team and CHSP partners, providing feedback and support
- Establish Services for new customers
- Review and monitor the scheduling system to ensure that customer tasks are allocated
- Review and monitor gaps in workforce supply and support Service Delivery partners with recruitment suggestions
- Review and manage SCHADS award penalty payments for front line workers, ensuring the customers and business cost is managed appropriately

**To be successful in this role, you will**:

- Experience in a high-volume logistics role within a medium to large size organisation
- Demonstrated experience in using complex online scheduling and systems effectively
- Demonstrated ability to run reports from online complex scheduling systems, effectively analysing the data and providing optimisation recommendations to the business
- Demonstrate the ability to deliver high level customer service
- Computer skills including MS Office and database experience
- Demonstrate excellent communication skills
- Have an outstanding attention to detail
- Must be available to work Monday to Friday

**Applications close**: 20th September 2025.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
**About ACH Group**:
At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action and responsibility, put our hands up for challenges and celebrate the uniqueness of our everyone in our community. Most importantly, we bring our best.
If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.

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