Customer & People Manager

2 days ago

Balwyn North, Australia Coles Supermarkets Full time

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.

Are you a passionate foodie who thrives on delivering an exceptional customer experience? Great news - we’re on the lookout for a dynamic leader. So, if you love good food as much as we do, and can't wait to inspire our customers’ weekly shop, this could be the role for you.

**About the role**:
Coles Local is a new concept in the Coles fleet - we’re for the love of food With several Coles Local’s across Melbourne, Sydney and Brisbane. We’ll bring something new to shopping and inspire our customers with beautiful produce matched with a sense of community. Coles Local stores have become an amazing destination for Aussie grown fresh produce and great quality Australian products - many of them local favourites

We take pride in our products and have a true passion for quality, presentation and exceptional customer experiences. Departments don’t exist at Coles Local - the whole floor is yours You’ll lead a team across all areas - from replenishment to fresh produce to service checkouts, which makes no two days ever the same. At Coles, we value passion & pace and customer obsession, this needs to be something you also value to support the team in delivering with pride everyday.

**About you and your skills**:

- Experience leading a team to use their passion & knowledge for Coles Local concepts to deliver great service by engaging, educating and inspiring customers
- An absolute commitment to lead your team to provide great customer experiences by working with enthusiasm, energy & pace
- To know your stuff, as you’ll be leading a team of passionate customer-focussed team members
- Great commercial acumen & leadership -rostering, performance management and day to day coaching of a large and diverse team
- To be active - you’ll be on your feet for long periods of time & may require some moderate to heavy lifting and reaching
- The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)
- A passion for being the Champion of customer & community engagement initiatives and driving culture and passion for ‘Foodie Inspiration’ & ‘Better for You’
- Coach, develop & inspire team members, building capability, driving accountability and creating a great place to work.

If it’s not for you, but sounds like one for someone you know, share it with them, and you may be eligible for a $1,500 referral bonus.

Job ID: 105555

Employment Type: Full time

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