Administration Services Manager

Brisbane Private Hospital is seeking a motivated and experienced Administration Services Manager to lead our hospital administration team on a full-time basis.

In this role, you will ensure efficient and effective administration practices, delivering an industry-leading patient experience. This role will see you responsible for a team of 40 admin staff across the hospital and you will support and develop team performance across key domains including people and safety, financial management, and operational excellence**.**

**Key Responsibilities**:

- **Customer Experience**:
- Lead and maintain exceptional internal and external customer satisfaction.
- Ensure prompt and professional assistance to patients, families, VMOs, staff, third-party providers, and visitors.
- Maintain efficient hospital administration workflows in line with best practices, ensuring patient confidentiality and privacy.
- Implement quality improvement frameworks and support accreditation processes.
- Create a high-performing Administration Department through visible leadership, coaching, and training.
- **Operational Efficiency**:
- Deliver commercial outcomes by leveraging data to manage and improve hospital administration performance.
- Implement operational excellence practices within the hospital.
- Build and maintain positive working relationships with VMO partners.
- **Team Leadership**:
- Champion and practice the company’s values.
- Create a safe and healthy workplace.
- Engage in workforce planning and ensure adherence to Work Safety and Health & Wellbeing practices.

**To be successful within in this role you should have the following skills and strengths**:

- Excellent communication skills, conveying information clearly and engagingly.
- Strong customer focus, ensuring the patient's perspective drives decisions and processes.
- Effective decision-making abilities, optimising outcomes
- Leadership in safety, ensuring compliance and inspiring commitment to a safe work environment.
- Proven ability to manage and align performance for success.
- Skilled in coaching and developing team members.
- Proficiency in delegation and empowerment.
- Strong execution skills, ensuring accountability and progress toward organizational strategies.
- Ability to facilitate and manage change effectively.
- Performance management and leading high-performing teams.
- Establishing and managing relationships with diverse stakeholders.
- Coordinating resource allocation and driving safety accountabilities.
- Implementing process improvements and significant changes.
- Working knowledge of Health Fund contracts.
- Participating in accreditation processes.

**Qualifications**:

- **Mandatory**: Diploma level qualification in Front-line Management, Business Management, or a related discipline (or working towards the same).
- **Desirable**: Bachelor level qualification in Healthcare Management, Business, or a related discipline (or working towards the same).

**About Us**

Set at the top of Wickham Terrace, Brisbane’s busiest medical precinct, above the Roma Street Parklands in the heart of the CBD, Brisbane Private Hospital is an acute and rehabilitation hospital with 181 beds, 17 operating theatres and dedicated surgical, ICU and rehabilitation wards. Brisbane Private Hospital specialises in Neurosurgery, Orthopaedics, Spinal, ENT, Pain and Rehabilitation with additional specialties including Plastics, Urology, General Surgery, Gynaecology and Oral and Maxillofacial Surgery. Brisbane Private Hospital also delivers a leading private drug and alcohol program, Damascus Health Services, from its dedicated drug and alcohol rehabilitation unit.

**Why Healthscope?**
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 38 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
- Flexibility to work across one or multiple hospitals across our network
- Discounted health insurance
- Continuous professional development, education & support provided to encourage growth
- Salary sacrifice options

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

**_ Come and be the difference in our patient's lives_**.