
Collections Officer Hybrid Model
1 week ago
Our client, a home improvement organization based in the Sydney CBD, is currently looking for a Collections Officer to join their team.
The Company
We have an exciting opportunity for a dedicated Collections Officer to join our team on a temporary basis, with a strong possibility of transitioning into a permanent role.
The Role
- Contact clients with overdue accounts in a courteous and professional manner.
- Negotiate and implement repayment plans to resolve outstanding debts.
- Respond to client inquiries and provide accurate information regarding their accounts.
- Maintain accurate and up-to-date records of all collection activities.
- Collaborate with internal teams to ensure a seamless collection process.
- Identify and escalate high-risk accounts to the appropriate department.
- Actioning payment plan requests via inbound calls or message centre
- Ad hoc duties
**Your Profile**
***
- Proven experience as a Collections Officer or Customer services experience with Accounts.
- Strong understanding of debt collection principles and practices.
- Excellent negotiation and communication skills.
- Ability to work independently and as part of a team.
- System savvy and MS Office Suite experience.
- High attention to detail and strong organizational skills.
**Benefits**:
***
- Great team culture
- Stable company
- Hybrid model
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