Claims Service Officer

2 weeks ago

Sydney, Australia TAL Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:
We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,
- Perform claims administrative tasks in support of the Case Managers
- Participate in the development of improved procedures for the administration of claims
- Receive initial notification of claims and implement action, check policy status, record on system and send claim forms
- Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording
- Arrange periodical benefit payments and payment of service provider accounts
- Process claim payments following instruction from the Case Manager
- Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals

**Qualifications**:
To be successful in this role you will have
- Previous experience in similar role within Financial Services/ Insurance Industry
- Exceptional customer service to clients and ensure agreed service standards are met
- Demonstrated ability to work both in a team and autonomously
- Excellent analytical skills and methodologies, high attention to detail
- Good relationship management and negotiation skills
- Accurate data input and sound knowledge of MS Office suite

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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