Operations Coordinator

Location: Sydney, Australia

About This Role:
Comscore is looking for a new Operations Coordinator who will work with the Manager
- Asia Pacific Operations to provide operational administration for the Comscore’s Rentrak Theatrical businesses in the Asia Pacific Region and to assist in the production of Research (summary) products and client service with our data supply Korean, Japanese and Taiwan partners.

The position is responsible for general admin, and box office entry through regular liaison with Rentrak Australia clients, being both Film distributors and Exhibitions in the Asian Pacific Region (APR), along with APR business partners including Redwood (Nielsen), KOFIC and Kogyo Tsushin to collect, collate and manage daily data feeds and summary data products and records. This includes, but is not limited to, database maintenance, including distributor location booking, Release Schedule production, film research, processing of distributor reported numbers and researching film titles and credits. Update and upkeep of administration tasks in Comscore’s products such as SWIFT, Forecast, in theatre market research as well as any new products brought to market.

What You’ll Do:
Administration:

- Client Services - to attend to client enquiries as a priority, to ensure client requests are fulfilled where possible, or directed to the necessary manager.
- Overnight Services - to collect missing grosses, and liaise with cinema managers, to follow up queries for Management, and to support aspects of overnight operations.
- Client Services Administration - Maintaining the Rentrak database through: processing of reported data, updating release information, and assisting with location booking.
- Collection and processing of APR summary data, as well as new territories as they establish in the APR.
- Ensuring all the Asian Pacific releases and calendars are updated for Summary and Overnight purposes, including box office figures, date changes, film profiles, and historical box office.
- Cross-referencing and title matching of all electronically imported titles/codes against titles in all Comscore’s systems.
- Send out feeds and Top Film reports on weekdays and on weekends
- Data verification of all Studio Reported Grosses (SRG) and FLASH ensuring that cross checks and validation for all entered data balances.
- Assist and provide instruction and feedback to Night Call Centre team.
- Respond and action to any inquiries from Night Call Centre team.
- Daily review of all matched and unmatched title reports, create JIRA’s to rectify any issues.
- Ensure all theatre location data is up to date and accurate and continual maintenance of the information captured for each theatre.
- Cover duties of the Manager
- Asia Pacific Operations during absences or leave.
- Cover shifts as required for night and weekend operations
- Other duties as instructed by Senior Management.
- Working rotational roster that includes weekends and public holidays

Time Management
- Ensuring that necessary weekly data is collected and entered on time.
- Ensuring that weekly summary data products are created on time.
- Ensuring that release information is entered on time for upcoming releases
- Ensuring that electronic feed files and Top Film reports are created and sent on time
- Ensuring that the weekend data is collected and entered on time

Research
- APR films release dates
- APR films credits
- Familiarity with upcoming film titles in APR markets
- Familiarity with upcoming film titles in USA market

What You’ll Need:

- HSC or equivalent
- Writing skills in English
- Reading and writing in Chinese would be an advantage
- General computer & specific computer - Excel, Word, Adobe Acrobat, Explorer, Outlook
- Customer service
- Online research
- Numerical & Analytical skills
- Demonstrated communications skills
- Demonstrated problem solving and time management skills
- Online & offline Research skills
- Ability to work as part of a team, but to work unsupervised as well
- An interest in film industry
- Quality orientated & client focussed
- Highly organised
- Ability to work to deadlines

About Comscore:
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore is committed to creating an inclusive culture, encouraging diversity.
- LI-JL1

Operations Coordinator