Service Centre Operator

4 days ago

St Leonards, Australia Tomra Full time

Company Description

Here at TOMRA we are leading the resource revolution. TOMRA Collection provide the technology for the Return & Earn scheme in NSW so that drink containers can be collected and made into new containers. We also have operations in Queensland, Western Australia and the Northern Territory. Our mission is to transform how we all obtain, use and reuse the planet's resources to enable a world without waste.

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

**Job Description**:
**This is a full-time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.**

The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs

**Qualifications**:
To be a successful Service Centre Operator you will have:

- A passion for customer service
- Good time management skills
- Strong communications skills
- High attention to detail
- Previous experience with CRM systems is highly desirable
- Adaptability
- A team mentality
- Competent with technology

Additional Information

Does this sound like you? If so we would love to hear from you

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