Systems Support Analyst

2 days ago

Sydney Central Business District, Australia HAYS Full time

Join a leading Mutual Bank's tech team providing Service Desk Support

**Your new company**

You will be joining a leading mutual bank that has operated for over 60 years, providing high quality service to tens of thousands of customers. They prioritise excellent technical products as a means of providing great quality service to their customers.

**Your new role**

The Systems Support Analyst will work closely with the Technology team and various internal and external stakeholders to implement and provide software, desktop and critical systems administration support, including cloud-hosted solutions in line with compliance, procedures and service levels of the Bank.

In addition to this, the key focus of the Systems Support Analyst will be to provide support for the core banking and business systems by working closely with the business and external stakeholders to configure the systems with approved changes, testing and implementing solutions on a timely basis through change management controls. You will also be involved in projects which transform our business with the aim to improve our member services and experiences.

**What you'll need to succeed**

To be successful in this role, you will have:

- Relevant Information Technology degree/diploma
- A minimum 3 years’ experience working in IT service desk support
- Experience with ITIL practices and service management tools
- Excellent problem-solving skills and ability to troubleshoot technical issues
- Experience in the installation and maintenance of Microsoft Windows operating systems, Windows Server, Active Directory, Azure fundamentals and various Microsoft Office software products
- Ability to work independently and manage multiple tasks and projects

**What you'll get in return**

Your new company offers many benefits for staff including discounts on banking services and products, novated leasing options, 4 weeks paid parental leave and leave purchasing, employee assistance and flu shot/blood donor leave.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2797872

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