Support Analyst

7 days ago

Sydney Central Business District, Australia HCF Full time

**About HCF***

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**
- There are multiple vacancies in this role. Please note this position is a max term position up to 24 months and Applicant must have Australian working rights._

**_ Responsibilities:_**

Work across multiple project teams for the successful delivery of programs of work to meet company objectives by:

- Engaging with business users, business/technical analysts, solution architects and others to understand the data needs and requirements for project and development activities
- Conducting unit testing and support during system testing and implementation activities for new projects or data remediation
- Challenging existing processes and practices to continuously drive efficiencies and technology delivery performance

**Specific Services Include**:

- Management of business enhancements and defects in the following areas with the relevant vendor
- Jira and Confluence experience
- Capacity planning and work prioritisation
- Stakeholder management
- SQL experience
- Strong SDLC experience
- Agile methodologies - Scrum and Kanban
- Able to run and manage Sprints
- Strong technical skills in.Net or Java

**Skills and Experience**:

- Bachelor degree in Computer Science or experience in data integrity gained through 8 or more years of experience in a similar development environment
- Excellent knowledge of system development lifecycle methodologies and working knowledge in Agile delivery, practices and SCRUM methodology
- Highly skilled in analysis, problem solving, and troubleshooting
- Excellent understanding of relational databases
- Strong verbal and written communication skills
- Significant experience of data integrity analysis in a corporate setting
- Experience using JIRA and Confluence.
- Experience building and maintain complex SQL Stored Procedures.

**Benefits & Culture**:
In addition to the salary offered, HCF have a number of employee benefits including:

- Discounts on health insurance and other insurances
- Family and friends day
- Developmental opportunities
- Comprehensive training and ongoing support

We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

**A career with us - How to Apply*

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