
Smb Account Manager, Outbound
1 week ago
Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
**Job Description**:
As one of Afterpay's **SMB Account Managers**, you will help drive Afterpay’s continual growth by developing and executing scaled engagement programs for the unmanaged merchants in our SMB portfolio. We’re looking for an outbound calling, sales-focused, engaging Account Manager to engage our diverse unmanaged merchant base, driving retention and growth through outbound data driven campaigns.
Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers.
**We are much more than our job descriptions, but here’s where you will begin**
- Facilitate strong relationships through campaign outreach across a mixed portfolio of top-level SMB merchants to drive ongoing sustainable growth, engagement and merchant advocacy
- Develop and execute proactive save and re-engagement programs across the broader ANZ SMB base, supported by trigger base modelling to reduce churn and retain an active merchant base through high volume outbound calling
- Drive enhanced merchant engagement and GMV growth potential through actively encouraging and supporting merchants to participate in key Afterpay marketing initiatives (Afterpay Day), core SMB campaign activity (e.g. Support Small) and any bespoke activity with a direct GMV target
- Ensure technical support queries are promptly resolved either directly or by facilitating via our Merchant Services support team
- Ensure unmanaged account rate reviews are promptly actioned in line with the SMB pricing guidelines
- Identify and help scale best practices across a variety of areas for small businesses including marketing activities and visual merchandising
- Leverage a data-driven approach to identify merchant expansion opportunities across the SMB portfolio, including omnichannel expansion, cross border trade and in-store expansion, and assess the relevancy of any other new Afterpay product initiatives as they launch
**Who are you?**
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
- You have a strong sales focus and are comfortable and efficient in a **high velocity** outbound calling environment
- You’re Customer-first and you will articulate our SMB partner needs, solve problems and identify opportunities for development and expansion
- You understand how businesses work and you’re focused on building mutually beneficial relationships with our SMB partners and can clearly articulate Afterpay's merchant value proposition
- You’re a team player and someone who develops strong internal and external relationships based on integrity and trust
- You take responsibility for your own personal development and growth and have a passion for learning
- You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement
**Qualifications**:
- 1 or more years of experience in Sales or Customer Success, where you've worked with retailers
- You have a strong sales focus and are comfortable and efficient in a high velocity outbound calling environment
- You’re Customer-first and you will articulate our SMB partner needs, solve problems and identify opportunities for development and expansion
- You understand how businesses work and you’re focused on building mutually beneficial relationships with our SMB partners and can clearly articulate Afterpay's merchant value proposition
- You’re a team player and someone who develops strong internal and external relationships based on integrity and trust
- You take responsibilit
-
Smb Account Manager, Outbound
1 day ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
(15h Left) SMB Account Executive
2 weeks ago
Sydney, Australia Asana Full timeThe Small and Medium Business (SMB) segment is the growth engine on top of Asana’s Product-Led Growth (PLG) motion. We partner with customers to build the coordination layer between humans + AI that enables the world’s SMBs to work smarter & grow faster As an SMB Account Executive, you’ll own a dynamic book of business, driving both expansion and new...
-
Smb Account Manager
1 day ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions...
-
Account Executive, Smb
1 day ago
Sydney, Australia Weel Full timeAccount Executive, SMB **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. As we work towards becoming the epicentre for how every business manages and spends money, we keep our colleagues and customers at the forefront of every...
-
Account Executive, Smb
6 days ago
Sydney, Australia Zoom Video Communications, Inc. Full timeWe are looking for an **Account Executive, SMB** to join our team. If you possess the drive, competitiveness, and a history of success in Sales, we want to hear from you. This role is an exciting opportunity to work with mid-market level clients (employee count of 51 to 500) on tailoring Zoom services to meet their video, phone, and online meeting...
-
Smb Account Manager
5 days ago
Sydney, Australia Procore Full timeWe’re looking for a** SMB Account Manager **to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution...
-
Account Executive, Smb
5 days ago
Sydney, Australia DocuSign Full time**Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...
-
Account Executive, Smb
1 week ago
Sydney, Australia Zoom Full timeWe are looking for an **Account Executive, SMB** to join our team. If you possess the drive, competitiveness, and a history of success in Sales, we want to hear from you. This role is an exciting opportunity to work with mid-market level clients (employee count of 51 to 500) on tailoring Zoom services to meet their video, phone, and online meeting...
-
Smb Account Executive
2 weeks ago
Sydney, Australia Block, Inc. Full timeJoin a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society, and every person on our team. To play fair, trust people, and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe. Founded five...
-
SMB Manager
4 weeks ago
Sydney, New South Wales, Australia Asana Full timeOverviewAre you ready to scale a high-performing sales team across one of the fastest-growing and diverse regions in SaaS? Asana is looking for a strategic, data-driven, and customer-obsessed Small & Medium Business (SMB) Sales Manager to lead our high-velocity sales motion across the APAC & JPN (APJ) region. Based in our Sydney office, you'll be responsible...