Assistant Integrated Services Manager

6 days ago

North Ryde, Australia Assetlink Full time

**About Assetlink**

Established in 1993, Assetlink is an Australian-owned facilities services provider with over 3,000 team members supporting more than 1,200 customers across Australia and New Zealand. We specialise in delivering standalone cleaning and security services or tailored integrated solutions to the commercial, retail, aviation, health & aged care, and mining sectors.

**The Role**

An exciting opportunity has become available for a motivated and customer-focused **Assistant Integrated Services Manager (Assistant ISM)** to join our team at **Macquarie Centre** - one of Sydney’s busiest and most iconic retail destinations.

Working **Sunday to Thursday**, you will support the Integrated Services Manager in overseeing day-to-day operations of our cleaning, security, maintenance, and customer service teams, ensuring service excellence and compliance across all areas.

**What You Will Be Doing**
- Support daily site operations across cleaning, security, maintenance, and customer service
- Act as a key point of contact for the client and ensure high levels of customer satisfaction
- Assist in managing staffing, performance, training, and compliance obligations
- Help lead and motivate team members in line with Assetlink’s values and service standards
- Assist in the monitoring of KPIs, reporting, and identifying areas for improvement
- Support in rostering, incident resolution, and client relationship management
- Maintain a strong focus on safety, presentation, and service delivery
- Contribute to innovation and continuous improvement initiatives onsite

**You Will Have**
- Experience in facilities or site operations, ideally in a retail/commercial environment
- Strong organisational and communication skills
- Experience supervising or supporting diverse teams
- Excellent attention to detail and a proactive mindset
- Ability to build strong relationships with clients and internal stakeholders
- A customer-first attitude and a commitment to safety
- Competency in using systems and Microsoft Office tools
- Experience with Kronos, timesheet approvals, and familiarity with ServiceNow (preferred)
- Strong financial acumen with the ability to assist in P&L reporting, budgeting, and forecasting
- Must be able to work from or attend other Assetlink sites as required from time to time

**What We Offer You**
- Reward and recognition programs
- Ongoing training and development opportunities
- A safe, inclusive, and supportive workplace
- Career progression pathways within a growing national business
- A values-driven, family-oriented culture

This is a great opportunity for someone looking to step into a leadership role and be part of a high-performing team at a flagship retail site. If you're enthusiastic, reliable, and passionate about service delivery, we want to hear from you.

**Please note**: Applicants must have full, permanent Australian work rights.

**_ Assetlink’s Diversity Commitment_

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