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Operations Centre Administrator

2 weeks ago

Perth, Australia Downer Group Full time

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities._
- Our Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise._

We have an opportunity for a Junior Administrator to join our team providing valuable support with providing work order management and administrative support by coordinating with all the relevant stakeholders to provide timely and efficient customer service.

**ABOUT THE ROLE**
- General office support duties, including customer liaison and response.
- Provide exceptional levels of customer service to all internal and external stakeholders
- Provide support to the organisation in operational support activities.
- Plan and prioritise all work volumes to meet all required timelines and desired outcomes
- Contribute to overall Work Order Management timeliness
- Coordinate and liaise with all relevant stakeholders in a timely and efficient manner.
- Manage all stages within the Work Order Management Lifecycle
- Coordination of field staff attending priority responses
- Support the management team with any ad hoc duties such as compliance and other administrative type work.

**ABOUT YOU**
- Experience in a Customer Service role
- Experience in a similar Operations Centre environment preferred.
- Demonstrate strong administration skills including proficiency in MS Office (PowerPoint, Excel, and Word)
- Have an attitude of teamwork and collaboration. Ability to work independently or in a team.
- Have excellent interpersonal and strong communication skills.
- A self-starter who isn’t afraid to get in and get the job done, enjoys working in a team and who is confident engaging with all levels of the business.
- Ability to problem solve, juggle conflicting priorities

**WE CAN OFFER YOU**
- Junior** opportunity with training provided **within a large organisation
- Free CBD parking
- Relaxed working environment
- Opportunity to aid the people of WA
- Excellent Downer benefits package
- **Positive team** environment with a focus on your ongoing learning and development

**_As an employer who embraces Equal Opportunity and promotes diversity, we encourage men and women of all ages and backgrounds, including Indigenous Australians, to apply._**

**HOW TO APPLY