Donor Service Consultant

2 weeks ago

Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

Opportunity to be part of a life-saving organisation whilst showcasing exceptional service

Multiple permanent, full-time roles available

National Contact Centre, Currie Street, Adelaide location

This is your opportunity to find a life-giving purpose. As an organisation our purpose is simple: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges - all while making a difference in the lives of countless others.

Lifeblood has an inspiring opportunity for you

We have a good problem that we're facing. Due to continuous growth and new services at the contact centre we are looking for passionate people to join our large and professional team.

Your rostered hours within the contact centre are anywhere between Monday - Saturdays across a roster spanning anytime between 7:30am - 7:00pm. Training will be conducted during day time business hours.

Sound interesting? Here’s what we’re looking for;
High level of customer service with strong communication and influencing skills

Flexibility to adapt to change in a regulated environment

Outstanding teamwork skills to support the achievement of shared goals

Experience in a phone based customer service or sales role (desirable)

Excellent at connecting with people in a positive way

Driven to meet and exceed performance expectations

Focused on results and delivering within a fast paced environment

Motivated and comfortable in achieving contact centre productivity measures such as: average handling time, adherence and customer satisfaction

Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all - especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people.

As part of the Lifeblood team you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a number of background checks — don’t worry, we’ll help you through this process.

Our facilities are Covid-19 safe places

We encourage all of our employees to be vaccinated against Covid-19 and a number of states have mandated that Lifeblood employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements, or have the appropriate medical exemption information available.

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