Customer Success Representative

1 day ago

Melbourne, Australia Adatop Full time

**Job Title**: Customer Success Representative (Part-Time)

**Location**: Melbourne, Australia

**Salary**: Negotiable

**Job Type**: Part-Time

**About Us**

Improve operational efficiency

Reduce operational costs

Enhance customer satisfaction

Increase revenue

We are currently looking for a **Customer Success Representative** in Melbourne to support our clients in maximizing their use of RestoSuite’s intelligent system, ensuring customer success and satisfaction.

**Responsibilities**

Customer Support**:Assist clients in using the RestoSuite system, providing training and troubleshooting support.

Technical Guidance: Quickly learn and master the software features to help clients optimize operations.

Customer Relationship Management**:Build and maintain strong client relationships to ensure satisfaction and retention.

Problem-Solving: Identify customer pain points and offer tailored solutions to enhance their experience.

Feedback & Improvement**:Collect client feedback and collaborate with internal teams to improve products and services.

**Requirements**:
**Strong computer skills, with the ability to learn software quickly

**Excellent interpersonal and communication skills

**Must have own transportation **(some client site visits may be required)**

**Hospitality industry experience is a plus **(restaurants, hotels, etc.)**

**Multilingual skills are a plus **(e.g., Mandarin, French, Japanese, etc.)**

**Self-motivated, responsible, and able to work independently

**What We Offer**

Flexible working hours - Ideal for those balancing other commitments

Learning opportunities
- Gain hands-on experience with cutting-edge hospitality management systems

International team collaboration
- Work with the global RestoSuite network

Career growth potential
- Strong performers may have opportunities for full-time roles

**How to Apply**

**Job Types**: Part-time, Casual, Temp to perm, Internship, Graduate

Pay: From $57,813.25 per year

Expected hours: 20 - 30 per week

**Benefits**:

- Professional development assistance

Supplementary Pay:

- Bonus
- Overtime pay

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Melbourne VIC 3000

Application Deadline: 07/03/2025
Expected Start Date: 24/02/2025

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