Customer Success Representative

**THE CHALLENGE**

**THE TEAM**

**THE ROLE**

Joining our team means doing what you love - helping people. You will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

**YOU WILL**:

- Provide world-class service to our event organizers and attendees be an expert on Eventbrite features and processes
- Own customer issues and escalate to appropriate channels when neededBe comfortable utilizing a dual monitor setup
- Provide instruction and tutorials about our service to existing customers
- Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
- Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change
- Enjoy a competitive compensation and benefit package

**THE SKILL SET**:

- Excellent written and oral communication skills
- Demonstrated aptitude and love for providing exceptional customer service
- A proactive, make-it-happen attitude, with an appreciation for friendly competitionReceptiveness to feedback and coaching with a desire to continuously improve
- A natural enthusiasm for resolving problems in an ever-evolving environment
- Resilience and focus to provide support to dozens of contacts per day with a smile
- A great sense of humor
- Tech fluency - you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others

**BONUS POINTS**:

- An infectiously upbeat attitude and great sense of humor
- Experience in a fast paced startup environment
- Avid Eventbrite user with a passion for live eventsPrior experience with Salesforce, G Suite, Genesys and Slack

**WHAT WE OFFER**

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.

**We care about your mental health and wellbeing.**

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.

**We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.**

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.

**We offer ongoing training and career development that meets people where they are in their careers.**

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world.

**Work-life balance & flexibility is extremely important to us.**

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

**ABOUT EVENTBRITE**

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