Customer Success Manager

3 days ago


Melbourne, Australia Software AG Full time

As a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers
_your book of business_) in one or more of the Company's business units (IoT & Analytics, Integration, Business Transformation). By ensuring their continued success, you will contribute to customer adoption, retention, renewal and increased growth opportunities.

YOUR FIELD OF ACTIVITY
- You will be primarily responsible for building and maintaining close relationships with your customers after the sale—this will be done in close cooperation with Sales, Renewals and the Product Business Units
- As a trusted advisor, you are primarily responsible for ensuring the adoption, growth, satisfaction and long-term loyalty of your customers
- You know your customers, their challenges, business models and success strategy
- By building strong relationships with all key decision-makers, you will be able to provide intensive support to your customers to identify problems and dissatisfaction in time and to proactively counteract them, but also to identify further sales opportunities
- Work closely with customer employees to ensure that they are satisfied with the licensed products and services received
- You accompany the introduction of our software based on success plans
- You will advise customers on the development and implementation of complex solutions based on the Cumulocity IoT platform and Software AG's integration and API management technology in the cloud or on premise
- You will act as a representative and advocate for customers within Software AG
- You will be involved in reference story creation and reference activities and represent Software AG's solution portfolio in social media and at trade shows and events

YOUR PROFILE
- You have several years of professional experience in dealing with complex software and IT solutions (SaaS) or in supporting existing customers in the enterprise environment within the scope of professional customer success management
- You can demonstrate professional know-how in at least one industry and have worked on successful sales and customer projects
- You have experience with integration technologies, cloud platforms and the common communication protocols in the IoT environment
- You have strong business acumen and excellent judgment
- You have the ability to work independently and collaborate effectively across functions as part of a team in a matrix environment
- You are also confident in negotiations and presentations at C-level—on a personal and virtual level
- You bring the ability to successfully master difficult customer situations and escalations
- Excellent presentation, communication and interpersonal skills—virtual and personal
- Readiness to travel
- You are business fluent in French and English (spoken and written). Other languages are a plus.



  • Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing...


  • Melbourne, Australia FrankieOne Full time

    Customer Success Manager **Customer Success Manager** Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our...


  • Melbourne, Australia SpaceIQ Full time

    **Company Overview**: iOFFICE+SpaceIQ makes your workplaces smarter and your employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can...


  • Melbourne, Australia Acoustic Full time

    As a Customer Success Manager, you’ll become an integral part of our mission to create the future of customer experiences, bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to their customer’s biggest marketing challenges. In this role, you will work closely with cross-functional teams to drive adoption,...


  • Melbourne, Australia Gentrack Full time

    We have a clear purpose**:to accelerate the global transformation to cleantech**. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our...


  • Melbourne, Victoria, Australia Litmos Full time $90,000 - $120,000 per year

    Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right placeLitmos develops eLearning solutions for top-performing companies. An established leader in the market since...


  • Melbourne, Australia Zycus Full time

    Global Delivery Melbourne We are looking for Management Graduates in Supply Chain Management or Operations Management to join us a Customer Success Manager and provide Premium Support to our premium customers. You will in this role be part of a Global Team and work with our global customers in implementing our AI driven procurement solution. Our Customer...


  • Melbourne, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through...


  • Melbourne, Victoria, Australia Dotdigital Full time $90,000 - $120,000 per year

    About UsThe Company:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...


  • Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...