Claims Support Officer

**Claims Support Officer**:
SA - Adelaide Workers Compensation Full Time
- **Do you have data-entry background and passion for helping people?**:

- **Support in the management of personal injury claims**:

- **_Quarterly _**Rewards and Recognition Celebration**

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This position requires a heavy focus on providing high quality customer service and operates in a fast paced, high volume and deadline driven environment. Reporting to the Team Leader, the purpose of this role is to provide data entry and administrative support enabling EML to pro-actively manage Workers’ Compensation claims effectively within the legislation.

This will be a **permanent** position commencing **ASAP** based in the **Adelaide CBD** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
- Accurate and timely data entry and processing of high volumes of invoices and payments
- Payment investigations including benefit over and under payments as required
- Aid internal and external stakeholders regarding payment queries and processes
- Management and resolution of general phone enquiries
- Developing and maintaining a strong working partnership with RTWSA

**ABOUT YOU**
- Previous experience with book keeping or data entry or similar role
- Good attention to detail and organisational skills
- Demonstrated exceptional customer service skills
- Experience dealing with invoicing and keying in large amounts of data
- Ability to take direction and follow instructions and work as part of a team
- Knowledge of the relevant worker’s compensation legislation and regulations would be advantageous

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.