Claims Support Officer

3 days ago

Adelaide, Australia Allianz Australia Full time

**CLAIMS SUPPORT OFFICER - PERSONAL INJURY - ADELAIDE, SA**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are seeking a Claims Support Officer to join our friendly and supportive team on a 12-month parental leave contract basis.

**About the role**
- Supporting our Case Managers with claims administrative tasks to ensure they deliver outstanding service to our customers
- Efficiently managing applicable work queue to ensure all actions are completed within timeframes
- Accurate processing of claim payments to ensure no duplication
- Identifying opportunities for process improvement and contributing to the development of best practices
- Working with a team of passionate professionals committed to making a difference

**About you**
- Strong interpersonal and communication skills with a customer-first approach
- Ability to work independently and collaboratively within a team environment
- Ability to plan and prioritise effectively, organise tasks and manage competing demands
- Familiarity with MS Office Products
- Strong work ethic and proactive approach to problem-solving and process improvement

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Adelaide, SA, AU, 5000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 72198

**Position Cluster**:

- Non-Executive

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