Service Advisor

2 weeks ago

Fortitude Valley, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 49591- Location(s)- Fortitude Valley- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)

**_Part of the Sime Darby Motors Group, Brisbane BMW is more than just a showroom - it encompasses all that is BMW under one roof._**

We are seeking a dedicated Service Advisor (FTC) to become a valuable part of one of our growing service departments at Brisbane BMW.

The position will be full-time maternity-leave coverage role, fixed term of 12 months, with potential opportunity to move into a permanent role in the future.

**Playing a fundamental role in ensuring our exemplary customer service levels are maintained and upheld, this position requires you to**:

- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.

**When you become part of Sime Darby you will enjoy;**
- Product training
- Opportunity for career advancement
- Potential to access a company vehicle
- Parking available
- Staff rewards, benefit programmes and a supportive team atmosphere
- Staff benefits with access to discounts on groceries, fuel, and more

To be successful in this position you must be able to work comfortably within a fast paced environment and possess exceptional communication skills to resolve difficult situations with diplomacy. You will utlilise your mechanical aptitude to deliver exemplary customer service and to capitalise on upselling opportunities with customers from a service and maintenance perspective.

Prior experience in a Service Advisory role, and exposure to the Reynolds & Reynolds computer system will be viewed upon favorably.

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