Client Services Coordinator
2 days ago
Reference: 6650756
Dementia and Aged Care Services (DACS) is a new provider of Community Care Services in NSW. We pride ourselves on delivering tailored care to enhance the quality of life for our clients and their families. Our ultimate goal is to support clients to remain at home and engaged in their local community.
We are looking for an experienced Full Time Aged Care Client Services Coordinator to further develop and grow our CHSP clients and Home Care Packages in NSW based out of Toukley.
Your attention to detail driving the delivery of high customer service excellence with the ability to manage consumer budgets across different level packages will see you thrive in this role. This role will be responsible for client onboarding and reviews as well as some staff management.
**_ Case Manager Responsibilities_**
- Provide in-home assessments, referrals, care plan reviews & goal planning for consumers
- Client budget management & reporting
- Excellent time management with client caseload
- Respond & communicate effectively with clients re: changing care needs
- Relationship management with internal & external stakeholders
- Possess empathy & understanding towards the needs of older people
**_ Our Culture & Benefits_**
- To work within a supportive home care team of dedicated professionals
- Thorough systems & processes in place
- Innovative, progressive community aged care organisation
- Provide direct support to home care support assistants
- Competitive remuneration package as an NFP organisation with salary sacrifice & km allowance
- Rewarding permanent position providing quality of life for people within the residential & the community
- Ongoing training & professional development opportunities
**_ Requirements for Success_**
- At least 2 years' case management experience
- Regular Travel within Central Coast
- CHSP Knowledge and staff management experience
- Diploma level or above qualification in community, aged, health or another discipline desirable
- Open drivers license
- Access to a reliable, registered motor vehicle with full comprehensive insurance
- Strong computer skills
- A clear national police check upon role offer
If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people we would love to hear from you.
**Dementia and Aged Care Services (DACS NSW) is a division of** **Alzheimer's Qld. We believe that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.**
**Shortlisting for this role will commence before the closing date.**
Applications Close: 24 Sep 2024
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