Guest Service Agent

**About us**:
**Oscars Group** is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
**The Beachcomber Hotel & Resort** is an iconic waterfront destination nestled in the heart of the Central Coast at Toukley. Boasting sweeping lake views, the venue offers boutique-style accommodation, an exclusive pool-club, multiple bars and eateries, and vibrant spaces to eat, drink, stay and play. Whether it’s a weekend away, a sunset cocktail, or a lively event, “The Beachie” delivers exceptional service, laid-back luxury, and a truly memorable guest experience. It’s one of the most exciting places to work on the coast

**About the Role**:
We are currently seeking an enthusiastic and customer-oriented individuals to join our team as **Casual Guest Service Agents**. As a Guest Service Agent, you will be the face of our venue, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Values and attitude are key Here at The Beachcomber Hotel & Resort we believe people are at the heart of everything we do and as such are committed to training, developing and retaining our team.

**Responsibilities**:

- Greet guests upon arrival and provide them with information about hotel & resort facilities and services.
- Assist guests with check-in and check-out procedures efficiently and professionally.
- Providing information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and courteously.
- Managing reservations and room assignments effectively.
- Utilising the hotel's property management system to process bookings and updates.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Managing phone calls and directing them to the appropriate departments.
- Maintain cleanliness and organisation at the front desk area.

**Requirements**:

- Current RSA or willingness to obtain
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and a positive attitude towards teamwork.
- A passion for delivering exceptional guest experiences.

**Benefits**:

- Oscars Group food & beverage discounts
- FREE Onsite Parking
- Internal and external training and development opportunities including an online training platform
- Career development opportunities within Oscars Group across 45+ amazing venues
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Type**: Casual

Pay: $32.31 - $38.78 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

Work Authorisation:

- Australia (preferred)

Work Location: In person

**Job Type**: Casual

Pay: $32.78 - $38.78 per hour

**Benefits**:

- Employee discount

Ability to commute/relocate:

- Toukley, NSW 2263: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/09/2025