Employer Relations Officer

2 days ago

Wollongong, Australia Mercer Full time

**Employer Relations Officer**

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer range of health, wealth and lifestyle benefits which include:

- Gym membership.
- Discounted insurances.
- Employee Assistance Program.
- Community Volunteer Leave.
- Great team environment.

**We will count on you to**:
**Relationship Management**
- Build, enhance and strengthen partnerships with employers, trustees and colleagues to ensure service level agreements are always met across multiple schemes.
- Ensure information requests from employers are resolved in a timely, accurate and professional manner and that agreed service level agreements and targets are met.
- Advocate for employer needs with teams working in Administration Operations, understand issues and work collaboratively to provide positive outcomes for employers.
- Manage all employer requests through to full resolution, relating in particular to use of systems to ensure successful transfer of superannuation contributions.
- Identify opportunities through building a relationship with employers and provide feedback, intelligence and opportunities to the business for growth or value add services.

**Provision of customer service & administration support**
- Create a positive employer experience across multiple clients by maintaining regular and appropriate employer contact through execution of any plan agreed by leadership.
- Maintaining a positive employer experience by establishing rapport and providing timely and accurate responses related to relevant queries (such as member information, reporting, legislative requirements, scheme rules, contribution and benefits) that meet employer’s needs.
- Attend and facilitate employer seminars, workshops and forums as requested by our clients. Collating content and ensure that the right information is conveyed to the audience.
- Perform administrative tasks relating to the management of employer records including group insurance, reconciliation activities and employer record management.

**We would like you to have**:

- Relevant industry related qualifications with RG146 as a minimum, others such as Diploma of Financial Services (Superannuation), and/or relevant industry experience.
- Experience detailed knowledge of relevant policies, procedures and service standards relating to the administration of the schemes and administered by MAS and/or relevant industry experience.
- Highly developed oral, written communication and interpersonal skills, with the ability to negotiate and influence mutually beneficial outcomes for employers and Mercer.
- Sound organizing skills, the capacity to prioritise work, maintain attention to detail and meet deadlines across multiple schemes.

**About Mercer**:
**How to Apply**

**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

  • Student Employability Officer

    3 days ago

    Wollongong, Australia University of Wollongong Full time

    Learning, Teaching & Curriculum - Permanent/continuing, full-time appointment - Level 5: $80,543 - $91,087 + 17% superannuation The Careers & Employability unit is part of the Learning, Teaching & Curriculum division within the DVC (Academic & Student Life) portfolio at UOW. Working in flexible, responsive multidisciplinary teams, LTC works in partnership...

  • Guest Relations Officer

    4 weeks ago

    Wollongong City Council, Australia Fresh Hope Communities Full time

    Join to apply for the Guest Relations Officer role at Fresh Hope Communities1 day ago Be among the first 25 applicantsJoin to apply for the Guest Relations Officer role at Fresh Hope CommunitiesGet AI-powered advice on this job and more exclusive features.The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great...

  • Manager Government Relations

    2 days ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    OverviewJoin to apply for the Manager Government Relations role at NSW State Emergency Service.Location: Wollongong. Flexible working arrangements may be considered, however time in the office is required.Employment type: Full-time. 6 days ago — Be among the first 25 applicants.About the opportunityThe Manager Government Relations leads the preparation and...

  • Employment Consultant

    6 days ago

    Wollongong, New South Wales, Australia Ors Group Full time

    High-performing Employment Consultants wantedMake a lasting impact working as an Employment Consultant within the new Inclusive Employment Australia contract.Shape the future of Inclusive Employment in AustraliaORS is proud to launch our brand-new Inclusive Employment Australia - Mental Health Specialist division.We are seeking passionate, motivated, and...

  • Employment Services Leader

    10 hours ago

    Wollongong, New South Wales, Australia beBeeLeadership Full time $100,000 - $105,000

    Lead Disability Employment ServicesAs a key member of our team, you will play a pivotal role in delivering high-quality disability employment services.The successful candidate will lead frontline service delivery, supervise staff, engage with employers, and ensure compliance with guidelines and statutory requirements.Key responsibilities include leading...

  • Alumni Relations

    4 days ago

    Wollongong, New South Wales, Australia UOW Full time

    Alumni Relations and Engagement SpecialistAdvancement and Communications DivisionFixed Term, full-time appointment (Until June 2026)Level 6/7: $92,681 - $114,764 + 17% SuperannuationAbout the AreaThe UOW Alumni Relations and Engagement Team fosters a vibrant community of over 190,000 alumni, nurturing lifelong, mutually beneficial connections. We support...

  • Alumni Relations

    13 hours ago

    Wollongong, New South Wales, Australia University of Wollongong Full time $92,681 - $114,764

    Alumni Relations and Engagement SpecialistAdvancement and Communications Division Fixed Term, full-time appointment (Until June 2026) Level 6/7: $92,681 - $114, % Superannuation About the AreaThe UOW Alumni Relations and Engagement Team fosters a vibrant community of over 190,000 alumni, nurturing lifelong, mutually beneficial connections. We support...

  • Alumni Relations

    5 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Alumni Relations and Engagement SpecialistAdvancement and Communications DivisionFixed Term, full-time appointment (Until June 2026)Level 6/7: $92,681 - $114,764 + 17% SuperannuationAbout The AreaThe UOW Alumni Relations and Engagement Team fosters a vibrant community of over 190,000 alumni, nurturing lifelong, mutually beneficial connections. We support...

  • Manager Government Relations

    7 days ago

    Wollongong, New South Wales, Australia beBeeGovernmentRelations Full time $129,464 - $142,665

    Job DescriptionWe are seeking an experienced professional to lead our Government Relations efforts in a high-impact environment. The successful candidate will have excellent communication and stakeholder engagement skills, with the ability to influence and advise government departments and senior leaders.The Manager Government Relations will be responsible...

  • Employment Consultant

    3 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Join to apply for the Employment Consultant role at Illawarra Mercury2 days ago Be among the first 25 applicantsJoin to apply for the Employment Consultant role at Illawarra MercuryBring your passion for social impact to life through the work that you doOpportunity for ongoing learning and developmentNot for Profit Salary Packaging, discounted health...