Employer Relations Officer

2 weeks ago

Wollongong, Australia Mercer Full time

**Employer Relations Officer**

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer range of health, wealth and lifestyle benefits which include:

- Gym membership.
- Discounted insurances.
- Employee Assistance Program.
- Community Volunteer Leave.
- Great team environment.

**We will count on you to**:
**Relationship Management**
- Build, enhance and strengthen partnerships with employers, trustees and colleagues to ensure service level agreements are always met across multiple schemes.
- Ensure information requests from employers are resolved in a timely, accurate and professional manner and that agreed service level agreements and targets are met.
- Advocate for employer needs with teams working in Administration Operations, understand issues and work collaboratively to provide positive outcomes for employers.
- Manage all employer requests through to full resolution, relating in particular to use of systems to ensure successful transfer of superannuation contributions.
- Identify opportunities through building a relationship with employers and provide feedback, intelligence and opportunities to the business for growth or value add services.

**Provision of customer service & administration support**
- Create a positive employer experience across multiple clients by maintaining regular and appropriate employer contact through execution of any plan agreed by leadership.
- Maintaining a positive employer experience by establishing rapport and providing timely and accurate responses related to relevant queries (such as member information, reporting, legislative requirements, scheme rules, contribution and benefits) that meet employer’s needs.
- Attend and facilitate employer seminars, workshops and forums as requested by our clients. Collating content and ensure that the right information is conveyed to the audience.
- Perform administrative tasks relating to the management of employer records including group insurance, reconciliation activities and employer record management.

**We would like you to have**:

- Relevant industry related qualifications with RG146 as a minimum, others such as Diploma of Financial Services (Superannuation), and/or relevant industry experience.
- Experience detailed knowledge of relevant policies, procedures and service standards relating to the administration of the schemes and administered by MAS and/or relevant industry experience.
- Highly developed oral, written communication and interpersonal skills, with the ability to negotiate and influence mutually beneficial outcomes for employers and Mercer.
- Sound organizing skills, the capacity to prioritise work, maintain attention to detail and meet deadlines across multiple schemes.

**About Mercer**:
**How to Apply**

**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

  • Client Relations Officer

    23 hours ago

    Wollongong, Australia Mercer Full time

    We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong and has a hybrid arrangement. Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses...

  • Client Relations Officer

    23 hours ago

    Wollongong, Australia Mercer Full time

    **What can you expect?** We have an exciting **full-time** opportunity available to join our driven and outgoing Fund Operations team as a **Client Relations Officer.** Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses to queries,...

  • Employment Consultant

    5 days ago

    Wollongong, Australia Altius Group Full time

    Market leader with 20+ years' experience elevating wellbeing across Australia - AltiusLife in-house wellness app, access to regular wellness seminars and EAP - WFH options with flexible hours so you can find a rhythm that works for you! **GET TO KNOW ALTIUS** Altius Group was founded in 2001 with a vision to bring high-quality and compassionate...

  • Employer Engagement Consultant

    2 weeks ago

    Wollongong, Australia atWork Australia Full time

    **Job Description**: - At the heart of what we do is the belief that employment transforms lives, not only the lives of individuals, also the lives of their family and friends and the communities they live in. This belief governs all that we do, and how we do it._ We currently have a great opportunity for an Employer Engagement Consultant - you will build...

  • Employer Engagement Consultant

    2 weeks ago

    Wollongong, Australia IPAR Full time

    At the heart of what we do is the belief that employment transforms lives, not only the lives of individuals, also the lives of their family and friends and the communities they live in. This belief governs all that we do, and how we do it._ We currently have a great opportunity for an Employer Engagement Consultant - you will build both new and existing...

  • Regional Manager Inclusive Employment Australia

    3 days ago

    Wollongong, Australia Bamara Full time

    **Introduction**: About Bamara We bring years of experience and authentic engagement in regional, remote, and urban locations to our services. Over the past 8 years,bamara has work with people to support them as they achieve their goals. Bamara delivers services in communities across New South Wales, the Northern Territory, and Queensland. Our focus is on...

  • Administration Officer

    1 week ago

    Wollongong, New South Wales, Australia IRT Full time $50,000 - $70,000 per year

    About IRTFounded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...

  • Administration Officer

    1 week ago

    Wollongong, New South Wales, Australia IRT Group Full time $45,000 - $65,000 per year

    About IRTFounded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...

  • Administration Officer

    1 week ago

    Wollongong, New South Wales, Australia IRT Group Full time $45,000 - $60,000 per year

    About IRT Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...

  • Audit Liaison Officer

    1 week ago

    Wollongong, Australia TAFE NSW Full time

    **TAFE NSW Life-Changing Careers** **Audit Liaison Officer** **Full-time Temporary until May 2026** **Base Salary of $124,547 - $137,476 p.a. plus employers’ contribution to superannuation and annual leave loading** **At TAFE NSW, we are dedicated to life-changing impact.** Life-changing impact starts with an incredible team that sees their career as...