Manager of Customer Insights and Customer Experience

1 week ago

Box Hill, Australia The Y Victoria Full time

Drive Customer Insights and CX Staregy accross the Y Victoria
- Hybrid work arrangement; Box Hill Office and WFH
- This is a full-time position; Rem from $124k plus super


**About the Y Victoria**

Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and Kingswim.

Our Customer division is essential for engaging with our audience to deliver service line stories. This includes content creation, campaign strategy, market research and insights, digital projects, creative designs, social media presence, and supporting sales through lead generation and customer service.

**About the Opportunity**
- Ownership and development of an organisational customer strategy
- Ownership of customer-based insights (i.e voice of customer program, strategic research initiatives, external trends and insights)
- Develop and implement CX methodologies (for new and existing products) to strengthen our customer strategy across the business
- Provide leadership and support to the broader Customer Team

This position is full time, in a hybrid working model, working from home and our State Office in Box Hill. The remuneration for this role is up to $124,000 plus super, dependent on experience.

**About You**
- Relevant marketing experience in a similar field (customer, product, marketing and/or research)
- Demonstrated ability to achieve customer insight strategies and plans
- Project management, problem solving, strategic and change management skills
- Ability to build positive working relationships, both internally and externally
- Demonstrated strong oral and written communication skills

**Benefits**

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Salary packaging via third party vendor

**How to Apply**

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

  • Manager of Customer Insights and Customer Experience

    7 days ago

    Box Hill North, Victoria, Australia The Y Victoria Full time $124,000 per year

    Drive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and WFHThis is a full-time position; Rem from $124k plus super.About the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including:...

  • Customer Insights and Experience Lead

    2 days ago

    Box Hill North, Victoria, Australia beBeeCustomerExperience Full time $124,000

    Job Title:Customer Insights and Experience LeadAbout the Role:We are seeking an experienced professional to lead our customer insights and experience strategy. This is a full-time position working in a hybrid model from home and our state office in Box Hill.Key Responsibilities:Develop and implement organizational customer strategies to drive growth and...

  • Customer Service Manager

    7 days ago

    Box Hill, Australia Contour Education Full time

    Are you passionate about creating positive experiences for students and their families? Contour Education is seeking a dedicated Customer Service Manager to lead exceptional service across our campuses. Acting as the vital link between the Victorian Campus Manager and Service Team Leaders, you’ll oversee daily operations, coach leaders, and ensure the team...

  • Customer Resolutions Consultant

    2 days ago

    Box Hill North, Victoria, Australia Department Of Transport And Planning Full time

    About Us We create thriving places and connected communities.We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria's transport, planning and land...

  • Customer Support Operations Manager

    2 days ago

    Box Hill North, Victoria, Australia beBeeLeadership Full time $100,000 - $165,852

    Job Title: Customer Support Operations ManagerAbout the Role:We are seeking a dynamic leader to manage our IT service centre and onsite support teams, driving customer service excellence across omnichannel support.Key Responsibilities:Efficiently manage service centre staff, processes, and technology.Monitor operations, meet deadlines, and undertake trend...

  • Senior Customer Experience Representative

    2 days ago

    Box Hill North, Victoria, Australia beBeeCustomer Full time $62,000 - $83,000

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of the customer service department, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional service to our customers.Key Responsibilities:Manage customer inquiries and respond in a timely and...

  • Customer Service Team Member

    2 days ago

    Box Hill, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Customer Support Specialist

    1 week ago

    Box Hill, Australia Horus Energy Pty Ltd Full time

    Customer Support Specialist **Horus Energy - Melbourne, VIC** About Us Horus Energy is a growing solar installation company dedicated to delivering high-quality, reliable, and affordable renewable energy solutions across Australia. We pride ourselves on professionalism, compliance, and exceptional customer service from first inquiry to after-sales...

  • Customer Support Consultant

    5 days ago

    Box Hill, Australia Solar Battery Group Full time

    **Solar Battery Group is Australia’s largest residential solar battery installer and solar (PV) panel specialists. Backed by over 30 years’ combined industry experience, our company exists to help Australians on their cleaner energy journey.** **Solar Battery Group** is seeking a **Customer Support Consultant** to join our team in a full-time role....

  • Leading Customer Experience Manager

    1 week ago

    Hunters Hill, Australia beBeeTeamLeader Full time $72,528 - $98,544

    Job Title: Customer Care Team LeaderThe role of the Customer Care Team Leader is crucial in delivering high-quality and timely service to clients. This leadership position entails the day-to-day management and support of the Customer Care Team, ensuring they possess the skills, knowledge, and competency required to meet consistent performance levels.Key...