Customer Support Specialist

2 weeks ago


Box Hill, Australia Horus Energy Pty Ltd Full time

Customer Support Specialist

**Horus Energy - Melbourne, VIC**

About Us

Horus Energy is a growing solar installation company dedicated to delivering high-quality, reliable, and affordable renewable energy solutions across Australia. We pride ourselves on professionalism, compliance, and exceptional customer service from first inquiry to after-sales support.

We are seeking an experienced **Customer Support Specialist** to join our team. This role is critical in ensuring our customers enjoy a smooth, professional, and positive experience throughout their solar journey.

Key Responsibilities
- Provide clear and accurate information about our products, services, and installation process.
- Manage customer concerns and service requests with empathy and efficiency.
- Coordinate with sales teams, installers, and admin staff to ensure customers are kept informed and updated.
- Process customer documentation, contracts, and warranty registrations.
- Maintain detailed and accurate customer records in CRM systems.
- Proactively follow up with customers after installation to confirm satisfaction and resolve any issues.

Skills & Qualifications
- **Minimum 5 years’ experience** in a customer service, support, or call centre role (essential).
- Strong communication and interpersonal skills with the ability to build trust quickly.
- Proven track record in handling escalations and resolving customer issues.
- Excellent organisational and time-management skills.
- Strong computer literacy with CRM and Microsoft Office.
- **Experience in the solar or renewable energy industry is highly desirable.**

What We Offer
- Competitive salary package.
- Full product and compliance training.
- Supportive team environment with opportunities for growth.
- Chance to be part of Australia’s renewable energy future.

How to Apply

Pay: $65,000.00 - $75,000.28 per year

Work Location: Hybrid remote in Box Hill VIC 3128



  • Box Hill North, Victoria, Australia Horus Energy Pty Ltd Full time $65,000 - $75,000 per year

    Customer Support SpecialistHorus Energy – Melbourne, VICAbout UsHorus Energy is a growing solar installation company dedicated to delivering high-quality, reliable, and affordable renewable energy solutions across Australia. We pride ourselves on professionalism, compliance, and exceptional customer service from first inquiry to after-sales support.We are...


  • Box Hill, Australia Solar Battery Group Full time

    **Solar Battery Group is Australia’s largest residential solar battery installer and solar (PV) panel specialists. Backed by over 30 years’ combined industry experience, our company exists to help Australians on their cleaner energy journey.** **Solar Battery Group** is seeking a **Customer Support Consultant** to join our team in a full-time role....


  • Box Hill, Australia St Vincent de Paul Society Full time

    **Job No**: **SVDP286851** *** **Location**: **Box Hill**: **Join one of Victoria's leading not for profits and be a part of something big** **Competitive Salary + Tax reducing salary package** **Part time, Maximum Term Role** **3 days a week - Monday is mandatory, plus 2 other days** **About St Vincent de Paul Society** On the frontline and...


  • Box Hill North, Victoria, Australia beBeeCustomerResolution Full time $54,417 - $91,358

    Job DescriptionWe are seeking a highly skilled and motivated professional to fill the role of Customer Resolution Specialist. As a key member of our team, you will play a critical role in delivering exceptional customer service and resolving complex customer enquiries and complaints.Key ResponsibilitiesApply analytical and proactive approaches to improve...


  • Box Hill, Australia St Vincent de Paul Society Full time

    **Job No**: **SVDP286851** *** **Location**: **Box Hill**: **Join one of Victoria's leading not for profits and be a part of something big** **Competitive Salary + Tax reducing salary package** **Part time, Maximum Term Role** **3 days a week - Monday is mandatory, plus 2 other days** **About St Vincent de Paul Society** On the frontline and...


  • Box Hill, Australia Medical Specialist Clinic Full time

    We are a neurology clinic in Box Hill. We are looking for a practice manager to assist in the development of our clinic. We have main rooms in Box Hill and satellite clinics in Lilydale, Eltham and Glen Waverley. Role Description - This is a part-time on-site role for Practice manager (2-3 days a week) - Oversee daily operations of the clinic - Manage and...


  • Box Hill, Australia Eastern Health Full time

    **Title**:Specialist Clinics Clerk **Location**:Eastern Health, VIC, AU, 3128**Job Posting Date**:16 Oct 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Acute Specialist Clinics Clerk - Scheduling Team**- Permanent...


  • Box Hill North, Victoria, Australia beBeeCare Full time $65,000 - $83,000

    Support Care SpecialistWe are seeking highly motivated and dedicated individuals to join our team as Support Care Specialists. As valued members of our team, you will deliver high-quality support and care to residents according to their individual needs and preferences.About the Role:Providing person-centred care approaches to all interactions with...


  • Box Hill, Australia Bupa Full time

    A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...


  • Box Hill, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...