Customer Engagement Experience Consultant

1 day ago

Box Hill, Australia Wise Employment Full time

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The **Customer Engagement Experience Consultant**is the first point of contact and a welcoming voice for our customers. Based in Box Hill, this role forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Job Coaches and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

**About you**:

- Proven experience of working within a Customer Centric environment
- Previous customer service experience (call centre experience preferred)
- Demonstrated qualities of empathy, integrity and compassion
- The ability to work independently as well as within a team environment
- Excellent communication and interpersonal skills
- High attention to detail in a high pressured environment
- Knowledge and experience working with Microsoft Office
- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
- Able to manage conflict
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
- Hold a current driver’s license

**Perks of Working at WISE**
- Competitive Salary starting at $71k with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More
- Fantastic reward and recognition initiatives and ongoing learning and development
- 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
- Learning and Development Programs
- Company Laptop & iPhone
- Exclusive benefits and discounts from leading retailers through Flare

  • Customer Engagement Experience Consultant

    1 week ago

    Box Hill North, Victoria, Australia WISE Employment Ltd Full time $86,000 - $93,000 per year

    With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries. The Customer Engagement Experience Consultant is the first point of contact and a welcoming voice for our customers. Based in Box...

  • Customer Engagement Consultant

    3 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Customer Engagement Consultant** - **Full time temporary role available (12 month contract)**: - ** Be part of a collaborative, fun team in Australia’s fastest growing sector - based in Hunters Hill**: - ** Training provided** **About the role** Catholic healthcare has a great opportunity for a results driven, customer service...

  • Customer Service Manager

    2 weeks ago

    Box Hill, Australia Sherry Consultant Services Full time

    Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home...

  • Customer Service Manager

    2 weeks ago

    Box Hill, Australia Sherry Consultant Services Pty Ltd Full time

    Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home...

  • Team Leader Community Engagement

    1 week ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Team Leader Community Engagement**: - Requisition ID: 4084 - Location: Box Hill, VIC, AU, 3128 - Job Posting Date: 31 Jul 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Team Leader - Community Engagement...

  • Manager of Customer Insights and Customer Experience

    2 weeks ago

    Box Hill North, Victoria, Australia The Y Victoria Full time $124,000 per year

    Drive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and WFHThis is a full-time position; Rem from $124k plus super.About the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including:...

  • Sales Consultant

    4 days ago

    Box Hill, Australia The Civil People Full time

    **The Perks!** - Large developer based in Sydney - Uncapped earning potential! - Immediate start - Dive right into your next career role! - Join the successful Property Development Division! **The Business** Born and established in Sydney 2012, with a growing presence across the East Coast, this business are a highly professional outfit. Deeply immersed...

  • Youth Engagement Officer

    1 day ago

    Box Hill, Australia St Vincent de Paul Society Full time

    **One of Victoria's Leading Not-For-Profits!** **Full time - Ongoing Role** **Make your mark, make a difference** A unique opportunity to join our dedicated Youth and Education Team supporting young people to build an understanding of social justice issues and make a positive difference in their community. Our Youth and Education programs provide valuable...

  • Disability Employment Consultant

    1 week ago

    Box Hill, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Box...

  • Disability Employment Consultant

    4 days ago

    Box Hill, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Box...