Customer Service Officer

6 days ago

Box Hill, Australia YMCA Victoria Full time

Great staff benefits like free access to gyms
- Hybrid WFH and one day from our Box Hill state office
- Full Time; $28 per hour + super

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World.

**About the role**
This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact (written and verbal) for our customers, providing exceptional customer service and support to the business.

Your role will involve:

- Providing ELC Centre/OSHC specific information to families/customers enquiries
- Assisting with the running of associated administration tasks and processes of the fortnightly direct debit functions and processes
- Professionally managing and recording all interactions via the Qikkids tracking system
- Making calls relating to outstanding debt; attempt to collect outstanding payments, manage payment plans and suspend accounts where required
- Completing transactional tasks and data entry with speed and accuracy
- Working in a complex, high-volume work environment

This is a full time role and the hourly rate is $28. Flexible working arrangements working both from home and one day in our Box Hill state office.

**About you**
As a motivated Customer Service Officer you will:

- Enjoy working in a structured, targeted environment to challenging KPIs
- Have a passion for people and developing capabilities
- Be friendly and genuinely enjoy communicating with and assisting our customers
- Be self-driven and highly motivated with a strong attention to detail
- Have some prior experience in account payment and debt management
- Be highly organised with a passion for customer service

**Knowledge and experience**:

- Ability to quickly learn and navigate POS and CRM systems
- Customer Service background preferred
- Be proficient in Microsoft Suite and confident IT skills
- Experience using a Child Care Management Software - Qikkids/QK Enrol/My Family Lounge (desirable)
- Experience working within the Child Care industry in an administration/accounts position (desirable)

**Benefits**
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

  • Customer Service Officer

    7 days ago

    Box Hill, Australia Westpac Group Full time

    Join our diverse and growing team at our branch in Box Hill! - Mandarin or Cantonese speaker highly desirable - Part-time role, 20 hours per week **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their...

  • Customer Service Officer

    7 days ago

    Box Hill, Australia Community Housing Ltd Full time

    Contribute to a world without housing poverty - Box Hill Location, Part time fixed term opportunity - $67,200 pro rata + super + salary packaging + other benefits **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of...

  • Customer Service Officer

    1 week ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. - Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Part Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before &...

  • Children's Programs Customer Service Officer

    2 weeks ago

    Box Hill, Australia YMCA Victoria Full time

    Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Full Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...

  • Children's Programs Customer Service Officer

    2 weeks ago

    Box Hill, Australia YMCA Victoria Full time

    Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Part Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...

  • Customer Service Officer

    1 day ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and The Virtual Y. **About...

  • Customer Contact Officer

    7 days ago

    Box Hill, Australia Serco Full time

    **Work options**: Hybrid Location: Box Hill, Victoria (Initial Training), Hybrid Working Conditions (1 day per fortnight in office) About Us: Position Overview: We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients...

  • Customer Service Officer Allocator

    3 days ago

    Box Hill, Australia PeopleIn Full time

    Full training provided - Fast paced, fun environment - Casual position working up to 38 hours per week **Who are we?** SwingShift Nurses was established in 2000 and since that time has built an enviable reputation as one of the most highly regarded Nursing Agencies in Melbourne. The Agency facilitates the casual placement of Nurses to hospitals and health...

  • Customer Service Manager

    1 week ago

    Box Hill, Australia Sherry Consultant Services Pty Ltd Full time

    Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home...

  • Business Service Centre Officer

    1 week ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Business Service Centre Officer**: - Requisition ID: 4155 - Location: Box Hill, VIC, AU, 3128 - Job Posting Date: 26 Aug 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Business Services Centre Customer...