Customer Service Officer

Based at our Elgar Road Campus, Box Hill
- Casual opportunity available
- PACCT 3 hourly rate $37.57

**About the role**:
An exciting opportunity to join Box Hill Institute and to be the first point of contact in providing a positive experience to students and assisting with their course queries.

The Customer Service Officer provides professional customer service to all inbound and outbound contact to the Box Hill Institute (BHI) through phone and online enquiries. This role is also responsible for outbound communications to follow up enrolment leads.

This is a casual position to join our team during our peak period from November 2024 to March 2025 (Box Hill Institute are closed from 20th December until 2nd January for the Christmas/New Year period).
- Full time availability is desirable. Salary is PACCT 3 casual rate $37.57 per hour. _

**About You**:

- Experience within a customer contact centre
- ideally with inbound and outbound experience
- Listens to customers and actively seeks to meet client needs whilst finding ways to continuously improve services
- Commitment to delivering high quality outcomes for clients.****:

- High level working knowledge in database management, CRM and enrolment databases. Experience with Salesforce and Microsoft suite is desirable.
- Clearly explains information and listens to feedback, speaking clearly and concisely to keep people interested when speaking
- Uses a polite and considerate approach when dealing with other others. Expresses own view in a constructive and diplomatic way and reflects on how own emotions impact others.
- Pays attention to customers while taking into account language, expressions and tone, shaping responses to people based on a range of information they have noted.
- Establishes and maintains useful relationships with people at all levels across business areas, functions and organisations
- Seeks information needed to solve work problems, identifying, and proposing practical solutions to problems. Implements and adjusts solutions when endorsed by manager
- Proactive and self-starting, seizes opportunities and acts on them taking responsibility for own actions

**About Us**:
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

**Institute Values**

**Together we are curious, trustworthy and compassionate.**
- Curious - We are driven to learn, grow and evolve.
- Trustworthy - We build trust by being honest and accountable.
- Compassionate - We are kind and respectful.

**Benefits**:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Flexible work arrangements
- Career progression opportunities and reward & recognition programs
- On-site parking
- Novated leasing and salary packaging
- Access to health & wellbeing resources
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Access to libraries offering ebooks, films, novels, children's books and so much more
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
- Purchased Leave
- Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense._
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._