Client Service Officer

3 days ago

Ipswich, Australia Queensland Health Full time

**Key Responsibilities include**:

- Accurately perform payroll functions including Rostering and HR master data maintenance in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management.
- Develop and maintain effective working relationships with colleagues by providing direction and contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery.
- Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.

**Key Competencies**:
You will be assessed on your ability to demonstrate the following
- Experience in or the ability to rapidly acquire the skills and knowledge to utilise payroll and rostering solutions and maintain rostering and HR master data in an accurate and efficient manner.
- Demonstrated word processing and data entry skills with a high level of accuracy as well as a working knowledge of payroll and rostering solutions.
- Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
- Proven ability to work within a team environment, follow standard business processes and contribute to process improvements to meet timeframes and ensure team outcomes are achieved.

**Qualifications registrations and other requirement's**:
No Qualifications/Registrations required
**How to Apply**:
Please provide the following information to the panel to assess your suitability
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A short-written response (maximum 1 page, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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