Aps6 Ministerial Correspondence Manager

8 hours ago


Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Ministerial Correspondence Manager on a contract for 12 months with potential extension of 12 months.

Duties & Responsibilities:

- Manage the flow, actioning and finalisation of incoming requests through PDMS and from business areas.
- Oversee and resolve complex customer complaints by quickly and effectively identifying issues, causes and impacts, including identifying, escalating and managing risks.
- Maintain strong and collaborative working relationships with internal stakeholders - including SES and ministerial staff - and with contracted service providers and their delivery partners.
- Prepare detailed reports and correspondence in response to complex customer complaints, including summaries of outcomes for ministerial staff, as required.
- Analyse complaints data to identify themes and develop mitigation strategies.
- Work with internal and external stakeholders to identify and implement continuous improvement initiatives.
- Support the Director and Assistance Director in the performance of the functions of the Section.
- The role may include some staff supervision responsibilities.
- Capacity to work effectively and collaboratively within a small team is essential. Excellent judgement is essential.

Mandatory Requirements:

- Applicants must be Australian Citizens.



  • Canberra, Australia HAYS Full time

    S26 permanent transfer available! **Your new company** This well-known Federal Government Department is seeking an APS6 Ministerial Coordination Officer to join their Branch that is leading the Government's policy and program response to improve communications connectivity for regional and remote Australians. Their work directly helps regional and remote...


  • Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$0.00 - AU$60 per hour + Super **Job Type** Contract **Ref** BBBH101832_1684203956 **Contact** Connie Tong **Posted** about 5 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for an **APS6...


  • Canberra, Australia HAYS Full time

    Exciting opportunity for Ministerial officers within the Federal Government. **Your new company** *** These Federal Government Agencies play an important role in managing ministerial/parliamentary workflows and providing advice on processes. **Your new role** *** In your new position you will provide effective and responsive support on ministerial and...


  • Canberra, Australia HAYS Full time

    **Your new company** This Federal Government Department is a vital member of Australia’s national security community and oversees many functions including international relations, scientific research and development, procurement and purchasing and industry development and cooperation. Their mission to protect and Australia’s interests on both a national...


  • Canberra, Australia Hudson Australia Full time

    **About the opportunity**: The Ministerial, Parliamentary and Cabinet team within the Ministerial, Media and Communications Branch is looking for individuals to fill vacancies at the APS 5 and APS 6 levels. The team manages, support to, and engagement with Portfolio Ministers, Parliamentary Committees and Cabinet. **Duties associated with these roles...


  • Canberra, Australia Hudson Australia Full time

    Fantastic non-ongoing (or S26) opportunities within a very unique and interesting section! You will build relationships with Commonwealth and Local Council whilst working with a very appreciative and friendly team by your side! **APS5, APS6 and El1 levels** **APS5, APS6 and El1 levels** A large city based Government Department is seeking contractors at the...


  • Canberra, Australia HAYS Full time

    APS6 Senior Compliance position. 12-month non-ongoing contract in Federal Government **Your new company** T his Government Department is working at the forefront of delivering a high level of policies and programs to the public contributing to their health and well-being. Currently they have a need for a high performing APS6 Compliance Officer to help...


  • Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps6 Ministerial

    6 days ago


    Canberra, Australia HAYS Full time

    Provide ministerial support and coordination within a key Government Departmental Branch. **Your new company** This Government Department works both internally and externally to deliver policies and programs to protect Australia’s interests on both a national and international stage. Currently this organisation is seeking multiple Ministerial and...


  • Canberra, Australia Hudson Australia Full time

    Current baseline clearance essential. Start date asap. One of Hudson's key Government clients is looking for experienced, high performing APS6 and EL1 Policy Program Officers. You will be working in an aviation governance policy role within a team responsible for briefing, collaboration and in communicating with key stakeholders. **City location.** The...