Aps6 Ministerial Correspondence Manager

1 week ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Ministerial Correspondence Manager on a contract for 12 months with potential extension of 12 months.

Duties & Responsibilities:

- Manage the flow, actioning and finalisation of incoming requests through PDMS and from business areas.
- Oversee and resolve complex customer complaints by quickly and effectively identifying issues, causes and impacts, including identifying, escalating and managing risks.
- Maintain strong and collaborative working relationships with internal stakeholders - including SES and ministerial staff - and with contracted service providers and their delivery partners.
- Prepare detailed reports and correspondence in response to complex customer complaints, including summaries of outcomes for ministerial staff, as required.
- Analyse complaints data to identify themes and develop mitigation strategies.
- Work with internal and external stakeholders to identify and implement continuous improvement initiatives.
- Support the Director and Assistance Director in the performance of the functions of the Section.
- The role may include some staff supervision responsibilities.
- Capacity to work effectively and collaboratively within a small team is essential. Excellent judgement is essential.

Mandatory Requirements:

- Applicants must be Australian Citizens.

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