Business Contact Centre Representative

5 days ago

North Sydney, Australia Equifax Full time

Equifax is where you can **power your possible. **If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The **Business Contact Centre Representative **is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing training support and advice to the customer.

You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.

**What you’ll do**
- Strong communication skills, both written and oral
- Demonstrated ability to display tact, diplomacy and confidentiality
- Experience with administrative processing ideally within a complex corporate environment
- Time management skills, working well to deadlines with mínimal supervision
- An eye for detail, excellent listening and problem-solving skills
- A team player who has a positive attitude towards change and being flexible
- Works well under pressure and possesses initiative to take on challenges

**What experience you need**
- Retail sales or customer service experience
- Experience working within SLA’s/KPI’s

**What could set you apart**
- Previous experience in customer service call centre

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organisational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.

**Who is Equifax**

As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward.

With the global power of over 13,000 dedicated, smart, and passionate team members, we help people live their financial best.

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