Contact Centre Agent

2 weeks ago

North Sydney, Australia McCorkell Group Pty. Ltd. Full time

**Contact Centre Agent Casual (Up to 45 Hours/Week) | North Sydney**

We are looking for a **dedicated and customer-focused Customer Service Representative** to join our team in **North Sydney**. This role starts as **casual employment (up to 45 hours per week)** with the **potential to transition into a full-time position** based on performance and business needs.

Our company specializes in **innovative marketing solutions** across various industries, and we need someone who can provide **exceptional customer service** while handling a variety of customer interactions.

**Key Responsibilities**
- Handle **inbound and outbound customer inquiries** with professionalism and efficiency.
- Provide **outstanding customer support** by addressing questions, resolving issues, and ensuring customer satisfaction.
- Assist with **event registrations** and follow up with participants as needed.
- Accurately log customer interactions and maintain up-to-date records in the system.
- Communicate effectively with customers across **various industries**, adapting to different client requirements.
- Work collaboratively with the team to improve customer service processes and overall experience.

**Requirements**:

- **Fluent English**: Native-level proficiency in speaking and writing is essential.
- **Additional language skills** are a strong advantage.
- Prior experience in **customer service, call centers, or similar roles** is preferred.
- Strong **communication and problem-solving skills** with a customer-first mindset.
- Ability to **handle high call volumes** while maintaining professionalism.
- Well-organized, detail-oriented, and able to work efficiently within set schedules.

**What We Offer**
- **Stable Working Hours**: Up to **45 hours per week** on a structured schedule.
- **Convenient Location**: Work in **North Sydney**, easily accessible by public transport.
- **Career Growth**: Opportunity for **full-time employment** and career advancement.
- **Diverse Experience**: Work with customers across various industries.
- **Supportive Team**: Join a **collaborative and professional** work environment.

If this sounds like the role for you, we’d love to hear from you

**Job Types**: Full-time, Part-time

Pay: $31.00 - $40.00 per hour

Expected hours: No more than 45 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Do you speak any languages other than English? If so, please specify.

**Experience**:

- Customer service/Contact centre: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 03/03/2025

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