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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

North Sydney, Australia

Customer Engagement Consultant - Contact Centre

159508

We’re expanding fast and on the lookout for motivated, people-driven sales professionals to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to build a rewarding career and get recognised for your impact.

Your Impact

As a Customer Engagement Consultant, you’re not just making calls—you’re creating opportunities. You’ll be the voice of Connect Hearing, reaching out to new and existing clients to spark meaningful conversations, influence decisions, and book appointments that help people experience life-changing hearing solutions at one of our 180+ clinics nationwide.

This is a target-driven, performance-focused role where your sales skills and ability to convert leads will directly drive both company growth and your personal success.

What You’ll Do

- Makehigh-volume outbound calls to engage existing and prospective clients
- Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
- Promote our services and product range withconfidence and empathy
- Accurately manage client information using our patient management system (PMS)
- Consistentlymeet and exceed daily, weekly, and monthly KPIs
- Build instant rapport and deliver a positive, memorable client experience

About You

We’re looking for passionate, driven individuals who take ownership of their performance and thrive in results-oriented environments. You will bring:

- A sales-oriented mindset with a genuine desire to help people
- A clear, confident phone manner and persuasive communication style
- Proven ability to achieve and exceed KPIs in contact centre environment
- Excellent listening skills and the ability to build rapport quickly
- Experience with CRM systems and Microsoft Office tools
- Resilience, energy, and self-motivation to drive your own success every day

Who We Are

Connect Hearing is a leader in hearing health care, with 180+ clinics across Australia. Every day, our expert teams help thousands of people reconnect with the world they love through better hearing.

We’re part of Sonova, the global leader in innovative hearing solutions, with a presence in over 100 countries. When you join us, you’re joining a mission to create a life without limitations through the power of sound.

Why You’ll Love It Here

- Competitive base salary + uncapped performance bonuses
- Flexible full-time or part-time hours (9am–5pm or 10am–6pm)
- Hybrid working options for better work–life balance
- Paid Parental Leave & Birthday Leave
- Discounts at 500+ retailers through our Employee Enrichment Hub
- Generous employee discounts on Sonova products for you and your family
- Access to LinkedIn Learning, Wellbeing Centre & EAP
- Real opportunities to grow your career with a global industry leader
- A values-driven, inclusive culture and a supportive team that celebrates wins together

Be Part of Something Bigger

At Connect Hearing, we win as a team. We value diverse perspectives, grow talent from within, and believe that every call can make a difference.

Take the next step in your sales career—apply now and turn your communication skills into real impact.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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