HR Shared Services Assistant

PRIMARY DETAIL
- From $78,954 to $85,095 per annum (HEW Level 4), plus 17% employer's superannuation and annual leave loading.
- Two full-time, continuing roles.
- Based at Wallumattagal campus, North Ryde

Due to internal promotions, we are seeking _two motivated and proactive HR Shared Assistants _to join our HR Shared Services Contact Centre team.

The Role

An exciting career opportunity for an someone with experience in a HR administration role or a recent HR graduate to join our HR Shared Services Contact Centre team. This role focuses on delivering HR support services, resolving enquiries, and managing escalations across the Macquarie University Group.

Reporting to the Manager (HR Service Desk), you will be scheduled on the phones and responding to HR enquiries between the operating hours of 8:00 am to 6:00 pm as part of a rotating roster.

Some of your other responsibilities will include:
- Provide efficient, consistent, and accurate transactional processing for Tier 1 and Tier 2 HR operational services.- Track and monitor employee transaction progress and follow up or redirect as required.- Maintain a high-level of data integrity and accuracy within systems- Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.- Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About You

This dynamic and fast-paced role offers the opportunity to work closely with and support a diverse range of staff while building expertise in HR systems, processes, policies, and procedures.

Success in this role requires exceptional attention to detail, strong interpersonal and communication skills, and the ability to quickly develop a thorough understanding of Modern Awards, enterprise agreements, and policies. Additionally, you should be adept at learning new systems and processes efficiently.

Experience with Workday and Ascender will be highly regarded.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply- Undergraduate qualifications (or progress towards completion) in business, human resources, or a related discipline- Knowledge of Modern Awards and Enterprise Agreements and employment legislation- Experience working within a busy and high-volume service environment, and consistently delivering exceptional customer service.- High attention to detail and strong organisational skills with demonstrated ability to meet multiple and conflicting priorities.- Demonstrated technical skills and ability to use systems to support service delivery.- Excellent interpersonal and communication skills (written and verbal) and strong commitment to exceptional service delivery.- Experience in building and maintaining productive working relationships with a range of internal and external stakeholders.
- This position requires a criminal record check.

Applications Close: Monday 14th of July at 11:59pm (AEST)

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:
- 17% Superannuation- Subsidised onsite parking options- Training and professional development- Onsite childcare facilities- Discounted health insurance (Medibank)- Onsite vacation care- Employee Assistance Program- Subsidised membership at the Sport & Aquatic Centre- Onsite GP, imaging & physio clinics

Applications Close:
14/07/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.