Service Specialist

**Brisbane OR Sydney**
- **Unique opportunity to join a large complex environment with a market leader**:

- **Suncorp is at the forefront of best-of-breed technology**:

- **Join a collaborative culture with a strong emphasis on career goals; 50% WFH**

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
This Service Specialist - Core Data Platforms plays a key role in keeping Suncorp’s cloud systems running smoothly and securely. They make sure our service providers deliver what’s needed, help fix major issues quickly, and guide teams to work better and smarter.

You will provide oversight and governance of the Managed Service Provider’s performance both operationally and strategically to support the platforms, ensuring the environments are operational and compliant and within Suncorp's risk appetite to deliver on customer needs and expectations.

This is a great opportunity for someone who is looking to step away from a hands-on tech role while still utilising your technical expertise in AWS/Azure and Cloud Services. Suncorp is at the forefront of technology so there is plenty of scope to develop new skills to enhance your career.

**What you’ll do**:

- Monitor and govern the operational and strategic performance of the Managed Service Provider, managing service levels and supplier governance
- Continuously improve the Service Catalogue and MSP processes to enhance the customer experience while ensuring compliance with rapid change and production transition frameworks.
- Ensure the availability and health of all Infrastructure Services, including cloud platforms and services, and adhere to Suncorp's SIAM framework for Change, Release, and Deployment quality.
- Contribute to platform architectures and roadmaps, aligning with team, business, and group priorities
- Lead and support Change, Release, Deployment, Problem, Incident management, cost optimization, risk management, and continuous improvement, utilizing technical knowledge to influence priorities and enhancements.
- Act as a point of contact for process-related questions, disputes, or issues, clarifying expectations, taking accountability, and maintaining high standards
- Ensure availability for on-call support as needed, responding promptly to urgent issues.

**What you’ll bring**:

- Preferably Insurance or Financial Services Industry experience.
- Minimum of 3+ years’ hands-on experience with AWS/Azure and cloud services (SaaS, PaaS, IaaS).
- Familiarity with AWS technologies: EC2, RDS, Redshift, Lambda.
- Experience with Linux/Windows systems and automation tools (e.g., Ansible, Terraform).
- Proficient in operating systems and platform solution delivery.
- Experience with distributed teams (onshore/offshore) including experience governing IT Service providers
- Exposure to DataBricks and Machine Learning lifecycle management.
- Strong collaboration skills and the ability to build effective relationships
- A genuine passion for technology and service delivery

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**:
For over 100 years Suncorp has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

**_ Employee benefits | Suncorp Group_**
- At Suncorp we believe we are our best when our workforce is as diverse, talented and pa