Assessing Specialist

**Permanent - Melbourne and Multiple other roles across QLD/NSW & SA/TAS**:

- **Competitive salary package + bonus on offer**

**About Us**

Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler, and better for our customers and each other.

We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), trade background, coaching and training, change management and even those from leadership and management roles.

**About You**

Are you passionate about coaching, uplifting team performance, and driving excellence in customer outcomes? We’re looking for a motivated **Assessing Specialist** to join our Home Claims team and play a key role in shaping the way we deliver brilliant service to our customers.

**The role**

As an Assessing Specialist, you will provide **product, technical, process, and systems support** to our Home Claims Assessing teams. You’ll partner with Assessing Managers and stakeholders to help achieve strategic business goals, identify opportunities for improvement, mitigate risks, and support team performance.

Most importantly, through your knowledge and support, you’ll empower our Assessors to deliver outstanding customer experiences throughout the claims process.

**What you’ll do**
- Provide technical, process, and systems support to Assessing teams
- Design and deliver training - create clear and engaging training packs, facilitate sessions for Assessing teams, and ensure content is practical and impactful.
- Support capability uplift - provide coaching and knowledge sharing to strengthen technical and process expertise across the team.
- Turn insights into action - analyse data and team performance, prepare reporting packs, and present insights to leaders to drive process improvements and enhance outcomes.
- Collaborate with Assessing Managers and stakeholders to achieve business goals
- Identify risks and opportunities to drive process improvements and efficiency
- Act as an Assessing SME in projects, events, and complex claims support
- Help uplift the customer experience by enabling our teams to deliver with excellence

**What you’ll bring**
- Experience in **claims assessing** (home/general insurance experience highly desirable)
- Strong knowledge of claims processes, systems, and risk identification
- Experience in
- A proven ability to **coach, mentor, and build capability in others**:

- Excellent problem-solving and stakeholder engagement skills
- A collaborative mindset with a focus on continuous improvement and customer outcomes
- Strong analytical skills with the ability to complete deep-dives, provide clear insights, and translate findings into reports and recommendations that drive process enhancement.

**Our Benefits**
- Competitive salary package + bonus on offer
- Extensive ongoing support and training

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 20 Aug 2025 AUS Eastern Standard Time
**Applications close**: 27 Aug 2025 AUS Eastern Standard Time