Major Loss Claims Specialist

4 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Join Our Major Loss Motor Claims Team as a Claims Specialist**
- **Start Date**: Monday 17th March
- **Duration**:3.5-month Contract until 30th June 2025
- **Role Type** Full-time - Monday to Friday

At Suncorp, we’re committed to being there for our customers in the moments that matter most.

Our Major Loss Motor Claims team understands the stress that comes with motor accidents or weather-related damage, and we’re here to help customers get back on the road as quickly as possible.

**Why Join Suncorp?**
- **Full-Time Contract**: 3.5-month Contract until 30th June 2025 with full-time hours, Monday to Friday.
- **Competitive Salary**: $76,400 per year, inclusive of 11.5% superannuation.
- **Flexible Working**: Embrace our hybrid work model, balancing time between the office and home.
- **Employee Referral Bonus**: Earn a $1,000 referral bonus when you introduce a new permanent employee to Suncorp.
- **Employee Assistance Program**: Access confidential support for personal concerns that could impact your wellbeing.
- **Comprehensive Benefits**: A full list of employee benefits can be found here - Employee benefits | Suncorp Group designed to support your work-life balance and professional development.

**What You’ll Do**
- **Empathetic Customer Interactions**: Manage Major Loss claims with a focus on providing a compassionate, expert experience to our customers. You’ll be the go-to person, connecting with clients in difficult situations and helping them through the process.
- **Smooth, Efficient Claims Management**: Handle checks, assessments, and all necessary steps to finalize a claim in a timely manner, ensuring we meet daily settlement targets.
- **Contribute To Our Motor Strategy**: Play a key role in helping us deliver on our mission of being #100% Motorvated—getting our customers back on the road fast
- **First-Call Resolution**: Be proactive in resolving inquiries and providing solutions during customer calls, ensuring that every interaction is a positive one.

**What You’ll Bring**
- **Customer Service Experience**: Proven background in a high-touch, phone-based customer service role.
- **Empathy & Resilience**: The ability to handle sensitive situations with care and maintain composure under pressure.
- **Problem-Solving Skills**: A keen ability to resolve issues effectively and quickly.
- **Adaptability**: A willingness to embrace change in a fast-paced, dynamic environment.
- **Time Management**: Excellent organizational skills, with the ability to multitask and manage competing priorities.
- **Self-Driven Development**: A proactive approach to your personal growth and career.

**Hours & Training**

You’ll work Monday to Friday, 37.5 hours per week, and will be rostered to start your shift anytime within the following windows, depending on your location:

- **QLD**: 7:00am - 10:00am
- **VIC/NSW**: 8:00am - 11:00am

**To set you up for success, you’ll undergo 3-5 weeks of full-time, onsite, training, Monday to Friday, at your relevant office.**

**Working from Home**
- A home phone line or VOIP connection
- A reliable internet connection
- Dual monitors, a mouse, and a webcam
- An ergonomic workstation with a desk and chair in a quiet space
- Up-to-date anti-virus software

**Advertised**: 07 Mar 2025 AUS Eastern Daylight Time
**Applications close**: 11 Mar 2025 AUS Eastern Daylight Time

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