Customer Service Specialist

2 weeks ago

Shellharbour, Australia Great Southern Bank Full time

**More about the role**

Our
**Customer Service Specialist** (Personal Lender) role is pivotal to supporting our purpose. Based in our Shellharbour branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs.

You’ll be challenging yourself every day to deliver sales results and help our customers meet their financial goals through our great value products and services. For this permanent full-time role, you need to have demonstrated work experience in a complex customer service or sales environment, and you will need to show that you enjoy:

- Learning new things such as new products, services, and ways of working
- Challenging yourself to go above and beyond with each customer conversation
- Meeting new people and building connections in your local community
- Helping solve problems for customers by matching products and solutions to needs
- Getting results that help our customers achieve their financial and lifestyle goals

Our branch teams complete any necessary task to support our customers. Each day you will wear many hats finding a balance between providing the best customer service and sales experience, ensuring that risks are identified and addressed, our process and procedures are followed accurately, and we remain compliant to ensure our customers and Bank are well protected.

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

**What’s in it for you?**

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance products, to health, wellness, lifestyle and unique leave options. Read more about these exciting employee benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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