Customer Relations Operator

2 weeks ago


Brisbane Central Business District, Australia HAYS Full time

RG146 Accredited | Work From Home | $42.42p/hr + Super | ASAP Start
**Your new company**
This Big 4 firm are looking to recruit 8 x operators to join their Remediation Engagement Team. You will be working within their call centre environment to field incoming queries from customers of their client.

**Your new role**
As a Customer Relations Operator you will be responsible for:

- Identifying and assessing customers’ needs to achieve a desirable outcome
- Identify and escalate any complaints in a timely and confidential manner
- Completing daily personal workload to ensure a high-quality deliverable is provided in a timely fashion.
- Ensuring personal and team objectives are met and consistent service standards are achieved.
- Process both inbound and outbound mail
- Extract financial advice from internal stakeholders and relaying relevant information to the caller.

**What you'll need to succeed**

***
- RG146 Accreditation is essential
- Previous Financial Planning/ Banking backgrounds is desirable
- Customer Service or Call Centre experience
- Passion for Finance or Banking
- Excellent verbal and written communication skills
- Ability to maintain confidentiality

**What you'll get in return**

***
- Attractive hourly rate
- Opportunity to develop career within a leading Big 4 organisation firm
- Continual contract extension opportunities
- Convenient CBD location
- Flexible working hours

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2722628



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