Customer Screening Analyst

The Regulatory and Control Operations (RACO) team are looking for a Sanctions Payment Analyst to start as soon as possible. _
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any queries about this based on your individual circumstances. _

**See yourself in our team**

The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.
- AML/CTF Operations
- Sanctions Operations
- Business Enablement
- Transformation
- Correspondent Banking Due Diligence
- Government Agency Requests
- Customer Verification Screening

RACO is a team of ~2000 dedicated individuals, and we partner closely with Line 2 Financial Crime Compliance (FCC) and Line 1 Risk teams across the Group. Our external stakeholders are AUSTRAC and Law Enforcement.

**Do work that matters**

The role of Customer Screening Analyst will require you to provide a high standard of quality and output of services to support the Group managing its financial crime obligations with respect to the identification of customers with potential sanctions and/or AML risk. In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment, this will include:

- Delivering a high standard of output and quality of alerts
- Understand your Key Performance Indicators and business service level agreements
- Understand your internal and external customer(s)
- Contribute to continuous improvement initiatives
- Live the Groups Values
- Speak Up and make a difference

This role requires engagement with internal team members and managers within the bank.

You will **_report directly to the Sanctions Operations Manager _**. This position is 0 direct reports.

**On any given day you will**
- Ensure all cases are reviewed within the Groups Standard Service Level Agreement
- Triage and review the Groups Customer Screening cases to identify any customers which may pose risk to The Group, and take appropriate action in line with RACO and the Groups Standard Operating Procedures
- Capture and document your due diligence, findings and decision rationale within the relevant alert and case management systems
- Act in a discrete and confidential manner ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached
- Build effective relationships with all peers, including all Managers and Points of Reference
- Champion a Continuous Improvement culture within the team, consistently look for new opportunities to further raise ideas and follow through with ideas raised
- Take accountability for your own key performance indicators as well as contributing to the team’s performance/targets inclusive of team culture
- Encourage yourself and others to participate in RACO strategy days, huddles and people and culture survey action planning
- Adhere to MyDay expectations and ensure accurate reflection of the day’s activities and output on MyDay
- Operate within delegated authorities and follow all Standard Operating Procedures
- Drive your own development plan as well as monthly 1on1/coaching discussion
- Foster a strong customer service ethic and adhere to the Groups Values and Code of Conduct
- Prompt escalation of issues/risks when they arise, and within any relevant SLAs
- Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained through training sessions
- Undertake additional tasks as directed by your Point of Reference or Manager
- Accept feedback and coaching when provided
- Undertake additional tasks as directed by your Point of Reference or Manager and work towards cross skilling

**We’re interested in hearing from people who have**
- Experience in an operational high driven volume environment
- High degree of accuracy and strong attention to detail including making sound judgement decisions based on the businesses Standard Operating Procedures
- Demonstrated ability to deliver and be agile
- Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
- Completion of higher education (year 12) or the agreed TAFE equivalent
- Highly developed or advanced written and oral communication skills
- Demonstrated ability to plan and prioritise tasks
- Strong problem-solving and decision-making capability
- Ability to adapt to change, and display flexibility and aptitude for multi-skilling

**_Preferred but not essential _**
- Financial Services Industry experience
- Understanding of financial crime risks

**_Your development matters to us _**
- If you