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Customer Care Consultant

2 weeks ago

Melbourne, Australia Guild Group Holdings Ltd Full time

Customer Care Consultant - Professional Indemnity Specialist

**Customer Care Consultant - Professional Indemnity Specialist**

**Job Number**:
493557

**Work type**:
Full Time Permanent

**Location**:
Melbourne (CBD)

**Categories**:
Claims

**Who are we...**

For 60 years Guild Insurance has been providing innovative and progressive professional indemnity, business, and personal lines insurance solutions. As we near our seventh decade, we continue to innovate and challenge the way we do things and as such, there has never been a better time to join us.

At Guild Group our people feel truly connected to our purpose and are motivated by it. With their eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers and can make a real difference by supporting the people our communities rely on.

Our comprehensive product suite includes commercial lines, comprising of property, professional indemnity, public and products liability, management liability, motor, and workers compensation, as well as personal lines. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence.

**The Role...**

Reporting to the Customer Care Team Leader, the **Customer Care Consultant** will be part of the business insurance team. Working in a customer focused environment, you will be the first point of contact to provide our commercial allied health customers with business insurance solutions.

In this role you will be partnering with allied health providers such as physiotherapists, chiropractors, dentists, and small fitness centres just to name a few.

You will listen to customer queries and concerns, resolving issues with empathy and professionalism. Guide our customers through our products and services with your extensive knowledge, ensuring they have a seamless experience.

You will collaborate with cross-functional teams to ensure customer satisfaction and problem resolution within our company guidelines.

**About you...**

You are a seasoned customer service expert with a strong client first focus. You will have some similar experience within the Insurance industry in a call/contact centre, claims or broker role with experience in business/commercial insurance or professional indemnity insurance.

You have excellent written and oral communication skills and can build effective relationships with customers, colleagues, and other key stakeholders. You must be proficient in using the Microsoft suite of programs and have experience using call centre software and/or insurance systems.

**About the Team...**

The Customer Care team is a large diverse team of approximately 20, split into three teams: personal lines, professional indemnity, and business insurance. They connect fortnightly as a team to provide team updates and share knowledge openly. Overall, they are friendly and approachable team that like to connect in person each week in the office and have a very positive outlook on their work.

There are many examples of career progression amongst the team, with many moving onto more complex queries, moving into other teams like claims or step into leadership roles.

**What we offer...**

Guild Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect. We offer:

- Hybrid working
- Paid parental leave for eligible staff
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long-service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Programme
- Wellbeing initiatives

Visit our website here to meet our people and learn more about our business, values, and benefits.

**Advertised**: 20 Aug 2024 AUS Eastern Standard Time
**Applications close**: 20 Sep 2024 AUS Eastern Standard Time

Job ID 493557