Customer Care Consultant

2 days ago


Melbourne, Victoria, Australia Blackwoods Full time
Customer Care Consultant - Scoresby, VIC

Join to apply for the Customer Care Consultant - Scoresby, VIC role at Blackwoods

Customer Care Consultant - Scoresby, VIC

1 week ago Be among the first 25 applicants

Join to apply for the Customer Care Consultant - Scoresby, VIC role at Blackwoods

Get AI-powered advice on this job and more exclusive features.

As aCustomer Care Consultantin ourNational Customer Care team, you'll be the first point of contact for our valued national Industrial and Retail customers. You'll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.

You'll be empowered to resolve issues, escalate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it's about building relationships, driving outcomes, and representing the Blackwoods brand with pride.

What You'll Be Doing

  • Delivering outstanding service via phone and email, aiming for first-contact resolution
  • Managing and expediting orders to meet delivery expectations and KPIs
  • Proactively identifying customer needs and offering effective solutions
  • Participating in training to stay up to date with systems, products, and processes
  • Demonstrating Blackwoods' core values in every interaction

What You'll Bring
  • Minimum 2 years of customer service experience
  • Strong communication and problem-solving skills
  • A proactive, team-oriented mindset
  • Resilience and a passion for delivering exceptional service
  • Experience with telephony systems and product knowledge (desirable)

Why Our Team Enjoys Being Part Of Blackwoods
  • To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
  • Discount membership cardfor Kmart, Bunnings, Officeworks & OnePass
  • Successful Refer-A-Friend program– earn up to $2,000 per referral
  • Opportunity to contributeto organizational success through process optimization and workforce efficiency
  • Collaborative and supportive work environmentwith opportunities for professional growth
  • Free onsite parking

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesRetail Office Equipment

Referrals increase your chances of interviewing at Blackwoods by 2x

Get notified about new Customer Service Advisor jobs in Scoresby, Victoria, Australia.

Melbourne, Victoria, Australia 1 week ago

Ecommerce Customer Service Representative - Casual

Moorabbin, Victoria, Australia 6 days ago

Customer Experience Specialist, Melbourne

Melbourne, Victoria, Australia 3 weeks ago

Waterways, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 month ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago

Dandenong South, Victoria, Australia 2 weeks ago

Doncaster, Victoria, Australia 2 weeks ago

Port Melbourne, Victoria, Australia 1 day ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 days ago

Clifton Hill, Victoria, Australia A$60,000.00-A$70,000.00 1 week ago

Casual Customer Assistant - Victoria Gardens

Cremorne, Victoria, Australia 2 months ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia A$37.13-A$37.13 2 weeks ago

National Customer Service Manager - West Footscray

West Footscray, Victoria, Australia 3 weeks ago

Customer Service Consultant - Key Clients and Runway

Springvale, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Travancore, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

Customer Service Specialist - Car Seat Installer

Melbourne, Victoria, Australia 5 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Theprobegroup Full time

    Customer Care Consultant - Melbourne page is loaded Customer Care Consultant - Melbourne Apply locations Melbourne CBD VIC Australia time type Full time posted on Posted 2 Days Ago job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or...


  • Melbourne, Victoria, Australia Theprobegroup Full time

    Customer Care Consultant - Melbourne page is loadedCustomer Care Consultant - MelbourneApply locations Melbourne CBD VIC Australia time type Full time posted on Posted 2 Days Ago job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple)....


  • Melbourne, Victoria, Australia Probe Group Full time

    Join to apply for the Customer Care Consultant - Melbourne role at Probe Group1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Melbourne role at Probe GroupGet AI-powered advice on this job and more exclusive features.Job DescriptionWe are excited to announce that we are expanding our team and seeking passionate...


  • Melbourne, Victoria, Australia Probe Group Full time

    Join to apply for the Customer Care Consultant - Melbourne role at Probe Group1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Melbourne role at Probe GroupGet AI-powered advice on this job and more exclusive features.Job DescriptionWe are excited to announce that we are expanding our team and seeking passionate...


  • Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...


  • Melbourne, Victoria, Australia Probe Group Full time

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionWe are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that...


  • Melbourne, Victoria, Australia Probe Group Full time

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionWe are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that...


  • Melbourne, Victoria, Australia kmartaustr Full time $60,000 - $80,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...


  • Melbourne, Victoria, Australia Essity Full time

    Join to apply for the Customer Services Consultant role at Essity2 days ago Be among the first 25 applicantsJoin to apply for the Customer Services Consultant role at EssityGet AI-powered advice on this job and more exclusive features.Fixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our...


  • Melbourne, Victoria, Australia Essity Full time

    Join to apply for the Customer Services Consultant role at Essity2 days ago Be among the first 25 applicantsJoin to apply for the Customer Services Consultant role at EssityGet AI-powered advice on this job and more exclusive features.Fixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our...