Customer Care Consultant

19 hours ago

Melbourne, Australia Hudson Australia Full time

**Role**: Customer Care Consultant
**Eligibility**: Australian Citizens or Permanent Residents only
**Hours**: Anticipated 38 hours per week - 4 rotations - Melbourne 8 am to 7 pm
**Working days**: Monday to Friday
**Position Type**: Permanent
**Salary**: $58,823 + super
**Start Date**: 24th February
**Paid Training/Induction**: 8-12 weeks
**Location**: Melbourne / 2 office days (Tues and Wed), 3 days WFH.

**About the company**:
Our client, a leading salary packaging and Novated Leasing provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.

**About the role**:
As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms.
Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging and Novated leasing.

**You will be responsible for**:

- Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
- Help customers discover extra products to maximize their salary benefits
- Investigate customer complaints and provide resolution where possible, before escalating.
- Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits
- Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training)
- Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.

**About you**:
We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.

**You will have**:

- Prior experience in customer service roles is essential
- Experience in a call centre would be highly beneficial
- Ability to hit multiple KPIs
- Excellent communication skills, both written and verbal
- Confidence in explaining financial concepts and helping customers understand their options
- A knack for building rapport and upselling products where relevant
- Tech-savvy and comfortable navigating different systems
- Sharp data entry skills and an eye for accuracyKnowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded

**Why Join?**
- Be part of a fun and energetic team with plenty of room to grow
- Play a key role in helping customers maximize their financial benefits
- Learn valuable skills in finance, tax, and customer supportHybrid work options available

Interested? Make sure to apply

  • Customer Care Consultant

    1 day ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care Consultant

    1 week ago

    Melbourne, Australia Our Patch Education Full time

    We create a patch for every child to grow. We also encourage everyone who is part of Our Patch to G.R.O.W. We are Grounded, both as individuals and as a team, by being mindful and taking responsibility, as we build open, purposeful and lasting Relationships, take Ownership of our roles and have pride in all that we do - in order to create endless...

  • Customer Care Consultant

    3 days ago

    Melbourne, Victoria, Australia Theprobegroup Full time

    Customer Care Consultant - Melbourne page is loaded Customer Care Consultant - Melbourne Apply locations Melbourne CBD VIC Australia time type Full time posted on Posted 2 Days Ago job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or...

  • Customer Care Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Theprobegroup Full time

    Customer Care Consultant - Melbourne page is loadedCustomer Care Consultant - MelbourneApply locations Melbourne CBD VIC Australia time type Full time posted on Posted 2 Days Ago job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple)....

  • Customer Care Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Probe Group Full time

    Join to apply for the Customer Care Consultant - Melbourne role at Probe Group1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Melbourne role at Probe GroupGet AI-powered advice on this job and more exclusive features.Job DescriptionWe are excited to announce that we are expanding our team and seeking passionate...

  • Customer Care Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Probe Group Full time

    Join to apply for the Customer Care Consultant - Melbourne role at Probe Group1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Melbourne role at Probe GroupGet AI-powered advice on this job and more exclusive features.Job DescriptionWe are excited to announce that we are expanding our team and seeking passionate...

  • Customer Care Consultant

    4 days ago

    Melbourne, Victoria, Australia Blackwoods Full time

    Customer Care Consultant - Scoresby, VICJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsCustomer Care Consultant - Scoresby, VIC1 week ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsGet AI-powered advice on this job and more exclusive features.As aCustomer...

  • Customer Care Consultant

    2 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Probe Group Full time

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionWe are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that...

  • Customer Care Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Probe Group Full time

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionWe are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that...