Customer Care Consultant

4 weeks ago

Melbourne, Victoria, Australia Probe Group Full time
Overview

Join to apply for the Customer Care Consultant role at Probe Group.

Responsibilities
  • As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
What Makes a Successful Customer Care Consultant
  • Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
  • Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
  • Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
  • Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
  • Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process.
  • Meeting KPIs and Competencies: Ability to meet output and quality KPIs and competencies, demonstrating consistent performance and dedication to excellence.
What's in it for you?
  • Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
  • Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
  • Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
  • Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
  • Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.


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