Finance & Consumer Service Officer

Posted: 12/06/2025

Closing Date: 26/06/2025

Salary: $73,000.00 - $73,000.00

Job Type: Permanent - Full Time

Location: Narre Warren

Job Category: Accounting,Banking and Financial Services

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

Due to increased consumer demand, we are seeking a **3x full-time**Finance & Consumer Service Officer** to join Windermere on a permanent basis. This fundamental and dynamic role will empower you to use your exceptional customer service and finance skills to work with consumers within our NDIS services, to ensure their financial and administrative needs are met.

Working with our dedicated Plan Management Services team you will be presented with something new every day and will contribute to positive lasting outcomes in the lives of our consumers. As this role is working within NDIS as such, we actively encourage people with lived experience of disability to apply.

We also offer flexible Ways of Working including a combination of working from home and working onsite from our Head Office in Narre Warren

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home, in the office or combination of both
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off
- 9 Day Fortnight
- Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Desired Skills and Experience**:
**Key Selection Criteria**:

- Tertiary qualifications in relevant and related discipline or equivalent professional experience
- Membership with ATMA, AAT, CBK, ABAL, CPA, ICB, IPA or CAANZ or equivalent
- Minimum 2 years’ experience in a finance role is preferred.
- Knowledge of Plan Management under NDIS will be highly regarded.
- Strong computer skills and knowledge of Microsoft products especially excel.
- Proven knowledge of financial processing systems (Brevity Plan management system an advantage)
- Strong interpersonal and communication skills, with the ability to handle difficult situations with empathy.
- Sound judgement and decision-making ability, ability to work autonomously and flexible in a changing environment
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence
- Willingness to undertake relevant pre-employment screening and checks - including NDIS worker screening check, Police Check, Pre-Employment Medical and Working with Children's check
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.