Customer Service Specialist

1 week ago

Long Gully, Australia CVGT Employment Full time

**What we do**

At CVGT Employment we are proud to be part of a For-Purpose charitable organisation. Our purpose is clear; to connect more people to meaningful work.

Plus, we've been around for ages Almost 40 years in fact. From humble beginnings in Country Victoria, we now have coverage across 3 states: TAS, VIC and NSW where we offer services under a range of programs such as Workforce Australia, Disability Employment Services, Group Training, ParentsNext, Workforce Australia Transition to Work and Second Chance.

Last year, we helped 8,508 people get a job If that's not something to be proud of, we don't know what is.

We have exciting part-time and casual roles in our Customer Service Centre team based at our Corporate Office in Bendigo.

**In a typical week in this job, you are likely to do the following things**:

- Manage appointment enquiries for participants
- Provide information and advice on a broad range of employment services to participants, employers and other stakeholders
- Discuss and resolve compliance issues with participants who may have missed requirements
- Liaise effectively and professionally with other CVGT staff and external organisations
- Maintain privacy and confidentiality of stakeholder information
- Maintain accurate records of conversations to improve participant servicing
- Perform required administrative tasks to assist in overall operations
- Maintain competency and compliance in the role, in line with Quality and Performance Framework
- Be mindful, plan and take reasonable care to ensure your own health and safety and that of others, including adhering to safe work procedures and meeting the requirements of the relevant CVGT policies and procedures including the safety management system
- Other duties as required within the general scope of this role.

**What we are looking for**:

- Exceptional customer service and communication skills including empathy and conflict resolution
- Well-developed problem-solving techniques
- Resilience and the ability to work in a fast paced and changing environment
- Experience working within, or the ability to learn, all aspects of a Customer Service Centre
- Excellent computer skills, including the ability to adapt to software used specifically for the role
- High Level attention to detail
- Contribute positively to the overall success of the CSC team and the wider business.

**In return, CVGT Employment offers you**:

- A strong and supportive team environment
- Induction training provided on site, supported by side by side training with your colleagues
- Engaged and approachable Leadership Team
- Free onsite parking out of the CBD
- Career progression opportunities
- Access to ongoing learning and professional development training
- The ability to salary package your wages up to $15,900 and $2,650 entertainment benefits
- Access to our Employee Assistance Program (EAP)

**Job Types**: Part-time, Casual
Part-time hours: 15-30 per week

**Salary**: $47,737.72 - $51,900.62 per year

Schedule:

- Day shift
- Flexible hours
- Monday to Friday
- No weekends

Supplementary Pay:

- Overtime pay
- Penalty rates

COVID-19 considerations:
Ability to commute/relocate:

- Long Gully, VIC 3550: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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