Customer Service Officer

7 days ago

Ferntree Gully, Australia EACH Full time

**Company Description** For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.**

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers **Altogether Better Care**—because when we come together, we create brighter futures for all.
- ** 2 Part-time roles available: 2 days permanent part-time ongoing & 12 month mat leave cover available.**:

- ** Ferntree Gully, based on the lands of the Wurundjeri & Boon Wurrung Peoples**:

- ** From $36.35 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550**

**About the team**
Join Each’s Oral Health team, a vibrant group dedicated to improving lives and strengthening communities through accessible health services. We work collaboratively to create a welcoming, inclusive environment for all.

**Your role, your impact**
As a Customer Service Officer, you’ll be the first point of contact for our customers, ensuring every interaction is welcoming and filled with hope. You’ll play a key role in supporting our reception and administrative functions, helping people access the care they need.

**Key responsibilities**
- Welcome each customer with empathy and hope
- Manage reception, clerical, and administrative tasks across Primary Health programs
- Collaborate with team members to deliver efficient, effective service
- Respond to public enquiries with accurate information or direct to the right staff
- Facilitate culturally sensitive communication, including interpreter services
- Maintain confidentiality while managing appointments and electronic systems
- Support fellow team members and contribute to a positive team dynamic

**Who we’re looking for**
- Strong customer service and administration experience
- Ability to communicate effectively with diverse groups
- Collaborative team player with a positive attitude
- Commitment to community health principles and customer focus
- Intermediate IT skills and experience with electronic client management systems (e.g., Pracsoft, Outlook, Excel)
- ** Driver’s Licence for travel between locations**

**What will make you stand out**
- Experience working in a dental or medical clinic

**What’s in it for you?**
At Each you’ll be supported to be your best. We provide:

- ** Diversity & belonging** - We value all backgrounds, abilities, and identities and are committed to cultural safety
- Supportive & inclusive culture - Work with like-minded colleagues and leaders who genuinely care
- Boost your take-home pay - Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
- Endless career opportunities - With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress

**Applications Close**: Sunday 12th October.
**Additional Information**

**Next Steps in the Hiring Process**
Thank you for your interest in joining Each To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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