Client Development Associate, Nbfi

1 week ago

Melbourne, Australia Westpac Institutional Banking Full time

Role based in Melbourne
- Permanent role
- Opportunity to join the Westpac Institutional Bank (WIB) in the Global Transaction Services (GTS) Client Development team

Global Transaction Services (GTS) provides transactional banking, client experience and solution implementation for institutional customers, as well as manages the bank's payment networks, the regulatory and payments strategy agenda, and the end-to-end payments operations, including clearing and settlements.

**How will I help?**

You will be directly supporting our NBFI and Health clients through consistent sales activity and pipeline management. You will maintain relationships with senior stakeholders to ascertain sales opportunities and manage the sales process for those opportunities where possible. You will act as the client’s primary point of contact for complex (e.g., not resolved by front-line service teams) service and support needs in relation to established products, and respond to all assigned client enquiries within defined service standards, resolving matters competently, ethically, and commercial.

You will:

- Work closely with the relationship management team and liaise directly with all product teams across GTS
- Liaise with and provide outstanding customer service to the client
- Proactively anticipate client needs and what products, solutions, and offerings are best suited for the situation

**What’s in it for me?**

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you’ll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will be a pro-active individual with experience managing and understanding client needs with a preference for Corporate or Institutional experience within a transactional banking product environment. You will have strong business acumen and will understand the importance of managing and maintaining sustainable relationships with internal stakeholders and clients.

Further advantageous skills:

- Understanding of the sales process with experience identifying different sales solutions and products for the client
- Ability to develop an understanding of the client and industry sector to ensure superior service is provided
- Highly developed negotiation, influencing and presentation skills
- Excellent verbal and written communication skills
- Well-developed problem-solving skills

**What’s it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start Here. Just click on the **APPLY **button.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

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