Customer Experience Coordinator

2 days ago

Sydney, Australia GrainCorp Full time

**About our team**

As the largest grain storage and handling network on the east coast of Australia, we operate more than 150 regional receival sites and seven bulk port terminals. We store and market wheat, barley, canola, sorghum and specialty commodities, connecting over 10,000 growers with more than 1,000 end-market customers across the food, beverage, edible oils and animal feed industries. Our people can be proud of the increasingly important essential service we provide across the food supply chain.

**About the role**

GrainCorp is currently seeking a Customer Experience Coordinator, based at our Sydney Office in the CBD. The responsibilities of the role will include:

- Providing a first and single point of contact for customers, directing and managing all enquiries and requests
- Account administration management
- Assist the Buyer Services Manager to simplify stock inventory processes and procedures in line with LEAN practices and create a culture of continuous improvement focused on maximising efficiencies, problem solving and providing a better customer experience

**About your experience**
- Ability in providing a high level of customer service and relationship management
- Attention to detail
- Excellent communication skills, written and verbal
- Intermediate level of Microsoft Office, with experience using SAP

**Do you share our passion for contributing to the success of a diverse, international team?**

At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

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