eCommerce & Customer Experience Coordinator

7 hours ago

Sydney, Australia UMENCO TALENT PTY LTD Full time

eCommerce & Customer Experience Coordinator

This brand embraces the philosophy of ‘less is more’ creating timeless, refined designs that promote a sustainable future. They design styles which are made to last, prioritising ethical production and minimal environmental impact.

Role Overview

UMENCO is currently seeking a eCommerce & Customer Experience Coordinator for a contemporary womenswear brand who embrace the philosophy of ‘less is more’.

This role is central to shaping customer satisfaction, loyalty and long term relationships with the brands community while supporting the growth of the eCommerce platform. The eCommerce & Customer Experience Coordinator will act as a bridge between customers and the brand, combining care, attention to detail and operational excellence to ensure the brand consistently exceeds expectations.

This role will focus on elevating the customer experience across all channels. The successful talent will manage inquiries via email, phone and social platforms, ensuring timely, thoughtful and brand-aligned communication. The eCommerce & Customer Experience Coordinator will also assist in improving customer workflows, oversee returns and packaging, liaising with internal teams to share insights and support warehouse and on-the-ground initiatives such as warehouse sales. A key part of this role will be mapping the customer journey, identifying opportunities to enhance loyalty and contributing to the ongoing evolution of the brands customer programs.

The eCommerce & Customer Experience Coordinator will also support ecommerce operations, working closely with the eCommerce Manager to maintain a smooth-running online store. Responsibilities include uploading and managing products on Shopify, ensuring content, pricing and imagery are accurate and on-brand, coordinating new collections and categories and assisting with ecommerce shoots and sample management. The successful talent will also help implement new website features, maintain marketplace and affiliate platforms and collaborate across ecommerce and marketing teams to ensure a cohesive digital experience.

Additionally, the eCommerce & Customer Experience Coordinator will contribute to reporting and insights, compiling weekly performance reports, monitoring sales trends and providing actionable feedback to relevant teams. The role requires someone highly organised, analytical and customer-focused with strong communication and interpersonal skills and a proactive approach. Experience with Shopify, Gorgias or Indigo8 along with a background in customer service and marketing, is highly desirable to thrive in this dynamic and evolving environment.

Location

Northern Beaches, Sydney, Australia

Apply

To confidentially explore this opportunity, please reach out to the UMENCO team at UMENCO@umenco.com.

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